Job Description

: The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

Work Schedule: Monday-Friday 8:00am-5:00pm

Benefits

• Medical, Dental, Vision, Life

• Paid Time Off

• Education Assistance

• Tuition Reimbursement

• 401(k) 2% for all caregivers with additional matching up to 5%

• Health and Wellness Programs including a Live Well Incentive Program

• Over 302,000 discount offers across 10,000 cities on everything from pizza, the zoo, movie tickets, car rentals, and hotels

• Cell Phone Discounts (AT&T, Verizon, Sprint, T-Mobile)

• Click here for more details

• Schedules surgical procedures, requiring knowledge of booking procedures.

• Interacts directly with physicians to obtain all necessary information then transmits information to the admitting offices and operating rooms for the scheduling of admissions, time, surgical equipment, prostheses, etc.

• Uses independent judgment to make knowledgeable decisions in organizing resources and resolving conflicts concerning the physician\xe2\x80\x99s operating schedule.

• Follow up with physicians when essential information is incomplete.

• Schedule Pre-admitting Test Center (PATC) appointments and pre-operative history and physicals, notifying patients of time, place, etc.

• Works with the individual MD office, prepare requisitions and required paperwork for PATC packets to include copies of relevant office notes, test results and surgical consent forms for timely delivery, ensure preoperative clearance is obtained.

• Communicates pertinent information to RN as needed.

• Consults with all levels of hospital professional, administrative and support staff as well as patients and families where tact and persuasiveness must by employed to maintain confidentiality.

• Notifies patients and their physician\xe2\x80\x99s offices of pre-surgical consultations when requested by the surgeon.

• Coordinates pre-surgical testing and consultations done prior to PATC appointment so that results are available to be included in the admission packets.

• Arranges re-testing or consults when results of pre-surgical testing indicate a possible problem, which could lead to cancellation of surgery.

• Keeps doctors informed of potential problems and outcomes related to their surgical patients so as to maximize OR usage.

• Act as liaison between doctors, operating room, department of Anesthesia and patient regarding pre- and postsurgery medical questions.

• Prepare and mail surgical letters and packets of information to surgical patients to include appropriate pamphlets on procedures, information regarding specific type of hospitalization, blood donations, and lists of hotel accommodations in Nevada.

• Responsible for assessing individual physician\xe2\x80\x99s daily IR schedule and prioritizing cases with special attention to medical conditions of patient surgeons\xe2\x80\x99 schedules and availability of operating room equipment. Confer with other schedulers to share block time between surgeons, to assure maximum scheduling of cases and utilization of assigned times.

• Interface with third-party carriers and admitting office regarding regulations for pre-operative testing, admissions procedures, approvals for surgical procedures and length of stay, Obtains adequate information in order to identify and resolve potential financial risk to the department. Obtain approvals for surgical procedures and length of stay. Monitor approvals to assure all is in order prior to surgical date to assure reimbursement for services related to surgical cases.

• Prepare and transmit appropriate paperwork to insurance carriers for pre-authorization of surgical gees.

• Respond to carriers\xe2\x80\x99 questions regarding medical necessity obtaining information from surgeons, work closely with financial coordinator of the division.

• Consistently demonstrate a professional image and demeanor to patients, physicians, co-workers and supervisor, Express a positive toward work, patients and department.

• Accepts all other duties assigned.

• High school diploma or equivalent

• 2+ years of experience in a medical setting, preferably with exposure to insurance and prior authorizations

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.