Engagement Manager
Little Rock, AR, United States
Job Description
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We are seeking an Engagement Manager for a fully REMOTE 12-month contract (with possible extension and/or conversion to perm). This is for a Fortune 200 and top telecommunications company.
The Engagement Manager acts as single point of contact and provides highly skilled customer care support for multiple customer accounts, which typically have a small to medium revenue scope. They will proactively manage the customers\' service needs to ensure the highest levels of customer satisfaction, meeting customer expectations and projected timelines. Coordinates the research and resolution of customer troubles and issues in the areas of order entry, order validation, project implementation, team partner coordination, scheduling, service activation, test and turn-up, Such interaction is initiated by customers through phone, e-mail and/or portal communications. Job Responsibilities:
- Acts as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.
- Partners closely with sales and service delivery eco-systems to understand and implement sold solutions.
- Provides critical date management and escalation support to meet committed delivery objectives.
- Validates order details for sold services
- Follows established protocol for submitting orders to order entry and provisioning.
- Provides timely response to customer and service delivery inquiries.
- Pro-actively manages the customer\xe2\x80\x99s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
- Meets learning, development, and personal growth objectives to provide a superior customer experience.
- Bachelor\'s degree
- Minimum of 3-4 years of related experience
- Experience in the telecom industry
- Experience with MS Excel
- Ability to maintain a fundamental understanding of client\xe2\x80\x99s products and services.
- Customer service, problem solving, and analytical skills
- Verbal, written and interpersonal communication skills
- Collaboration skills and use a team approach to accomplishing work
- Self-starter mentality
If qualified, interested, and available, please reply with an updated resume and hourly W2 rate requirements for immediate consideration to stephanie.narlesky@comcentric.com Stephanie Narlesky Recruiter Comcentric Inc.
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Job Detail
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Job IdJD4251838
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLittle Rock, AR, United States
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EducationNot mentioned