Job Description

JOB TYPE: FULL TIME / CS

POSITION LOCATION: Orlando, FL (relocation benefits are not available for this position)

Employment Security Representative I

INTERNAL AGENCY OPPORTUNITY

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida\'s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)

Let DEO\'s mission become yours. To find out more about us, click on the link:

The Work You Will Do:

As a member of the Reemployment Assistance Contact Center, the Employment Security Representative I will provide quality customer service using a variety of customer service delivery methods through daily interaction on the phone, safeguarding confidential information, and using the CONNECT system to support Reemployment Assistance claimants. This includes processing initial or additional claims filed online, assessing claims, reviewing supporting documentation, providing claim status information, and making decisions. The position requires extensive knowledge of reemployment assistance laws and rules, and the incumbent is responsible for several complex programmatic functions performed within the processes of the reemployment assistance program.

The Difference You Will Make:

In this position you will interact with Reemployment Assistance claimants and the general public seeking assistance about Reemployment Assistance as it relates to them.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO\'s Vision and Mission, the employee:

• Furthers Florida\'s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO\'s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Orlando is a magical city that is known for its warm weather and hospitality. With the moniker \xe2\x80\x9cThe City Beautiful\xe2\x80\x9d there\'s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Central Florida receives around 60 million visitors a year who are all drawn by its family friendly atmosphere, amazing restaurants, I-Drive shopping and of course it\'s world-famous theme parks Disney World, Universal Studios, Sea World. When not at the theme parks, you will find Orlando is home to several nature trails, nearby springs and over 100 lakes. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

Orlando is:

• Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
• Approximately 90 minutes from many amazing beaches
• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

• Retirement plan options, including employer contributions ( )

• Nine paid holidays and a Personal Holiday each year

• Annual and Sick Leave Benefits

• Student Loan Forgiveness Program (Eligibility required)

• Flexible Spending Accounts

• Tuition Fee Waivers (Accepted by major Florida colleges/universities)

• Ongoing comprehensive training provided

• Career Growth

• Highly skilled, professional environment

For a more complete list of benefits, visit .

• We care about the success of our employees.

• We care about the success of our clients.

• We are always improving our technology, our tools, our customer\'s experiences, and ourselves.

• A rewarding experience for reliable, compassionate, and professional employees.

Pay:

$31,200.00 - $34,650.00 Annually

Your Specific Responsibilities:

• Process initial, additional, and reopen reemployment assistance claims.

• Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices.

• Determines issues, concerns, and/or complaints from claimants, employers, and other customers. Access and research necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.

• Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.

• Research and explain the reemployment assistance program at the request of callers and direct them to the appropriate place to file a claim.

• Refer to various community resources and to One-Stop centers as appropriate.

• Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

• Ability to effectively communicate verbally and in writing.

• Ability to prepare correspondence relating to an employment security program.

• Ability to maintain records and prepare reports.

• Ability to communicate effectively.

• Ability to establish and maintain effective relationships with others.

• Ability to conduct interviews and investigations.

• Ability to deal with the public in a tactful, courteous, and effective manner.

• Ability to collect, record, evaluate, and analyze data.

• Ability to work independently.

• Ability to plan, organize, and coordinate work assignments.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Have at least a high school diploma or its equivalent.
• Duties and responsibilities of this position must be performed at the official work site of the Department.

Preferred:

• Have at least 6 months of Reemployment Assistance and/or Workforce Services experience.
• Have at least 1 year of Call/Contact Center experience.
• Recently graduated or current college student.

State of Florida