Employee Training Coordinator (etc)
Victorville, CA 92392, United States
Job Description
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Overview:
T he Employee Training Coordinator coordinates the training of newly hired employees and the staffing, retention, and development of Skill Trainers. The ETC conducts new employee orientation and manages the staffing and development of Skill Trainer team to support new employee training. The ETC supports Personal Achievement Responsibility (PAR) progression, compliance training and new system rollouts.
Responsibility:
Skill Trainer Staffing and Development
- Develop and maintain a Skill Trainer Staffing Plan
- Posts Skill Trainer Positions
- In partnership with GM, selects qualified candidates to become certified Skill Trainers.
- Manages the development and training of Skill Trainers.
- Oversees Skill Trainer Academy which includes tracking trainer certification progress
- Tracks Skill Trainer meeting attendance
Rising Star Development
- Manages the Orientation training process for all Rising Star Employees
- Develops and maintains the Training Plan for the Rising Star
- Conducts monthly Rising Star Meetings
- Conducts Plate Appearance Class (for new Servers & Grill)
- Conducts Point of Sale (POS) Workbook training
Compliance Training Administration
- Provides training support to the store for regulatory training requirements and other policy reviews as needed or assigned (Food Protection Manager, Food Handler, Alcohol, Employment Policy reviews)
Personal Achievement Responsibility (PAR) Progression Oversight
- Analyzes PAR reports for concerns and opportunities
- Provides guidance to the Managers on PAR progression so management team can follow up
- Posts PAR eligibility reports
- Follows up with Employees to encourage PAR participation
- Celebrates PAR promotions (announcements, certificates, recognition, PAR parties, PAR Board in breakroom)
- Troubleshoots with the training department on any PAR promotion/CBU issues
Store Management Collaboration
- Champions Cracker Barrel\'s policies to ensure a safe work environment that encourages and celebrates diverse workforce that reflects the local community
- Role always models the Quality and Service Standards within the Cycle of Service, whether it is interacting with the Guests, cleanliness, organization, hospitality, or appearance
- Attends all Restaurant Manager meetings
- Supports new system or equipment rollout training.
Minimum Experience and Education
- PAR 2 or higher employee (PAR 4 preferred)
- Skill Trainer for minimum of 6 months (1 year preferred)
- Has received passing score on last evaluation
- Is available for any shift, including weekends and holidays
- Is a proven self-starter and able to work with minimal supervision
- Has strong computer skills (knowledge of Windows and internet browsers)
- Analytical and decision-making skills
- Strong communication, time management and organization skills
- Flexible and adaptable to various situations
- People Pleasing attitude
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Job Detail
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Job IdJD4254042
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVictorville, CA 92392, United States
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EducationNot mentioned