Job Description

The University of Tennessee, Knoxville Human Resources department is seeking a collaborative Consultant to join the Employee Relations (ER) team. The ER team supports managers and employees through conflict, disciplinary action, complaints, and investigations. Guided by policy and driven by people, we strive to empower others for success in the workplace. This role provides ER consultation and support on site to Facilities Services staff. We foster trust and connection to provide innovative HR support and solutions.



Provide consultation and recommendations to Facilities Services managers and employees on policy & procedure interpretation, complaints, conflict management, performance related concerns, and changes to organizational structure. Consult with departments and provide support for a variety of ER topics. Develop and deliver training in partnership with Facilities Services on Employee Relations topics. Leverage HR partners to enhance employee engagement within Facilities Services. Coordinate and participate in various HR outreach initiatives. Support 946-CARE program for distressed faculty & staff. Implement case management plans. Maintain the integrity of tracking and documentation of cases in case management system.

Required Qualifications

Education:

Bachelor's Degree

Experience:

Two years of experience in an HR office environment with progressive responsibilities in conflict management and/or employee relations area. Experience providing consultative and/or advisory services to partners outside of HR on HR matters with the goal of problem solving and creating positive solutions in a customer focused environment.

Knowledge, Skills, Abilities:

Knowledge: Working knowledge of HR best practices, as well as federal & state laws. Understands the importance of confidentiality. Knowledge of the University's policies and procedures.


Skills: Excellent written and oral communication skills, organizational skills, leadership skills, proficient in MS Office.


Abilities: Ability to multi-task, facilitate training/meetings, diffuse volatile situations, interpret policy, analyze reports and ability to be flexible/objective in a high-pressure environment.


Must have a valid driver's license.

Preferred Qualifications

Education:

Master's Degree and/or other licenses/certifications (examples: PRH, SPHR, or equivalent)

Experience:

Experience working in an HR office environment in the trades or comparable area.

Knowledge, Skills, Abilities:

N/A

Work Location

Location: Knoxville, TN Onsite

Compensation and Benefits

UT market range:

MR09

Anticipated hiring range:

$55,000 - 60,000 Find more information on the UT Market Range structure here Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, requested materials should be submitted on or before October 24, 2025.


Post for two weeks and review pool.



Resume Cover Letter List of 3 Professional References

About The College/Department/Division

The UTK Human Resources Office

provides services to more than 8,000 regular faculty and staff, as well as temporary and student employees. Our commitment to serving our campus community is fundamental to our culture. Together with our campus partners we work to find creative solutions supported by policy. We take pride in helping our employees thrive in their roles.

Facilities Services

is responsible for the care and keeping of more than 300 facilities and utilities systems in and around Knoxville. As the University of Tennessee Knoxville's largest non-academic department, team members are responsible for facilities maintenance and repair, custodial needs, landscaping and lawncare, utility work, in-house and capital construction projects, facilities planning and design, environmental initiatives, pest control, campus event services, and facilities administration functions for both the flagship campus and the agricultural institute. The Facilities Services staff provides around-the-clock coverage to ensure students, staff, faculty, and fans have a consistent and positive experience every time they step foot on Rocky Top.