Job Description

Location: Onsite Houston, TX Target Start: 05/08/2023. Pay Rate: $50/hourly. Job Title: Employee Relations Consultant Assignment Length: 12 Week Contract
OVERVIEW: Employee Relations Consultant, Operations, plays a role in creating a great place to work by instilling confidence in the front-line leaders and employees that they are unbiased and neutral in facilitating resolution to employee relations issues and concerns. The role provides education and guidance on ER related inquiries from employees and front-line leaders, elevating issues as appropriate and/or leveraging various additional support departments (i.e., payroll, benefits, talent, etc.) to deliver high quality ER services. The role performs a variety of professional-level responsibilities of low to moderate complexity to enhance the employee relations function. This includes, but is not limited to, advising employees and front-line leaders for assigned business units/clients on various employee relations issues, such as employee counseling, progressive discipline, involuntary terminations, driving consistent policy interpretation and application, and providing other support necessary for championing and driving a culture of accountability, inclusivity, and fairness.
DUTIES:

• Working under minimal supervision, provides high-quality and consistent guidance and direction to front-line people leaders in the handling and resolution of routine ER issues through the informed and consistent application of company policies, programs, procedures, and federal/state laws.
• Provides credible advice, guidance, and professional support with respect to interpretation and application of employee relations policies, practices, and procedures, ensuring the effective management of ER-related risks (legal, financial and reputational).
• Advises front-line leadership and employees regarding their rights and responsibilities under state, federal and local laws, as well as Texas Children\xe2\x80\x99s policies and employee relations best practices.
• Assists in resolving a wide variety of employee relations issues including progressive discipline and associated documentation, preparation for employee conversations, performance management activities, accommodation requests, work restrictions, leaves of absence, fitness-for-duty, and employee assistance during crisis situations.
• Drives philosophies and programs to foster constructive employee relations and ensures the organizations\' approach to its employees is fair, respectful, and consistent.
• Researches fundamental ER issues and questions. Receives, evaluates and respond appropriately to employee concerns through partnership with the Sr. ER Consultant.
• Reviews, researches and provides support as appropriate on employee terminations to ensure compliance with state and federal laws, policies, procedures and standard management practices.
• Counsels employees who seek ER advice on workplace-related matters.
• Routinely provides guidance and education to other HR Centers of Excellence on ER-related matters.
• Develop and facilitate training on employee relations topics; provide insights and recommendations based on employee relations data analysis; and draft written case details and capture documentation in employee relations case management tool.

SKILLS:

• Ability to establish credibility, build rapport and create trust in a virtual setting. Excellent relationship management skills and ability to collaborate effectively and partner well with others.
• Enterprise orientation to provide consistent guidance on issues and policies spanning various lines of business. Ability to understand the nuances of various lines of business and communicate using business terminology and provide recommendations in support of individual business needs.
• Strong organizational skills with a demonstrated ability to prioritize and use time effectively and efficiently, while shifting frequently between multiple priorities and business requirements simultaneously.
• Detail-oriented employee relations specialist with a passion for creating a fair, positive working environment and facilitating communication between employees and leaders.
• Uses professional and customer-focused approach, with excellent verbal and written communication to handle customer inquiries.
• Demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives. Sets a Winning Example - Demonstrates integrity, including placing Company interests ahead of personal agendas
• Ability to make decisions and solve problems by analyzing information and evaluating results to choose the best solution and solve problems collaboratively with others, using independent judgment to select proper courses of action.
• Demonstrated ability to support a positive team environment and to contribute to team development and transfer of knowledge.
• Demonstrated ability to champion the employee experience by leveraging the organization\xe2\x80\x99s culture and values; ensuring equitable resolutions to employee relations issues.
• Demonstrated ability to work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time.
• Assures alignment of business strategies/initiatives with company\xe2\x80\x99s employee relations principles and practices
• Influences outcomes through respectful advocacy and persuasion.
• Ability to articulate and stand firm in his/her convictions when challenged or resisted.
• Demonstrated knowledge of and skill in conflict resolution, decision making, influence, interpersonal relations, oral communication, problem solving, results orientation, systems thinking, written communication, self-motivated, initiative, detail-oriented, multi-tasking, prioritize, group presentations, group process facilitation, and project management.
• Highly proficient in the use of the Microsoft Office Suite as well as HRISs.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational development, talent management, employee relations, diversity, performance management, and federal and state respective employment laws.
• Extensive knowledge of HR process, procedures, and policies. Prior experience working and applying HR principles in a system environment with prior experience developing, maintaining and improving processes to achieve greater efficiencies and performance.

EDUCATION: Required- Bachelor\'s Degree from an accredited college or university- Human Resources, Business Administration, or other related discipline Required- PHR or SHRM-C Required- 7 years Experience in HR as follows: ER/HR Consultant, ER/HR Specialist, Sr./HR Generalist, or HR Business Partner, with five (5) years of experience in Employee Relations.