Job Description

Description:

Summary/Objective

Tempus Unlimited is looking for an Electronic Visit Verification (EVV) Support in our Stoughton, Springfield or Salem Massachusetts offices.

Fulltime, Monday \xe2\x80\x93 Friday, 8:30am-4:30pm, 35 hours a week, hybrid 2 days in office 3 days home

The qualified Electronic Visit Verification (EVV) Support will be responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program. This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills. Assure ongoing compliance with Tempus quality and FI contract requirements.

Key responsibilities:

\xc2\xb7 Assist Consumers and Personal Care Attendants (PCA) through training, implementation, rollout and ongoing support

\xc2\xb7 Electronic Visit Verification (EVV) account set up

\xc2\xb7 Guide Consumers and PCA\'s with entering and adjusting timesheet shifts

\xc2\xb7 Troubleshoot (e.g.) logging in to the Services Portal Unified Consumer Application (UCP) and the HHAeXchange+ Unified Mobile Application (UMA) device

\xc2\xb7 Virtual and call center customer service experience

\xc2\xb7 Time management skills

\xc2\xb7 Microsoft Suite operating system experience

\xc2\xb7 Patience and empathy, will be working with persons with disabilities

\xc2\xb7 Ability to learn quickly, multi-task and meet deadlines

\xc2\xb7 Strong interpersonal and analytical skills

\xc2\xb7 Strong written and verbal communication skills

\xc2\xb7 Excellent organizational skills

Who is Tempus? Tempus Unlimited, established in 1950 as Cerebral Palsy of Massachusetts, provides a continuum of services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment. We encourage the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. We are a thriving organization that provides programs and services throughout Massachusetts and in Pennsylvania with a workforce of 450 employees. When you join our team you will be part of a workforce that is as diverse as the consumers we proudly serve. Come join us and become a part of this extraordinary organization.

Benefits:

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop their career and enhance their experience.

• Sign on bonus
• Work/Life Balance - flexible work schedules
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Requirements:

Required Education and Experience

\xc2\xb7 High School acceptable but college preferred

\xc2\xb7 Software and/or technical support

\xc2\xb7 Customer service focused

\xc2\xb7 Microsoft Suite experience

Travel

Travel may be required for this position.

PI224609740

Tempus Unlimited