Job Description

About this role:

The Centralized Operational Risk Review and Quality Assurance Team, within the Enterprise Complaints Management Office (ECMO), is seeking a Business Accountability Associate Manager to lead a team responsible for executing on Internal Quality Reviews for Operational Risk Review. In this role you will be responsible for coordination and oversight of these ongoing monitoring initiatives and assist with work supporting ECMO Leadership, Exam Management/High Risk Support. Your primary responsibilities will involve oversight for daily quality and productivity for ORR IQR reviews and ensuring team adherence to policies and procedures. As a part of the Leadership Team, you will also support the operational needs of the specialists.

In this role, you will:

• Supervise coordinators in performance of less complex tasks and processes to ensure timely completion, quality, and compliance of assigned work
• Identify opportunities for process improvement, risk management, and control opportunities
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of senior management; leverage interpretation of existing policies, procedures, and compliance requirements
• Collaborate with and consult with peers, colleagues, and mid-level managers
• Manage allocation of people and financial resources for aligned department or business group
• Be responsible for selection, evaluation, and development of staff

Required Qualifications, US:

• 2+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Advanced knowledge of Complaints Management Policy
• 2 + years Operational Risk Review experience
• Assessing complaints for regulatory and risk applicability
• Excellent verbal, written, and interpersonal communication skills
• Excellent organizational and time management skills with the ability to keep the team on task, prioritize work, process multiple tasks simultaneously, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Proven leadership ability to drive successful execution of business initiatives
• Strong analytical skills with high attention to detail and accuracy
• Demonstrate ability to research, interpret, evaluate, and apply laws, regulations, rules, standards and industry practices, including implementing resulting changes

Job Expectations:

• Hybrid schedule - the position is not 100% remote.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.