Job Description

Join us on a journey of endless possibilities

At Strada , possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.



With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.



Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.



Learn more at www.stradaglobal.com



THE ROLE

The objective is to contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.



RESPONSIBILITIES



Support Managers with client engagement ensuring all information is accurate and provided on time



Provide support and guidance for all implementations and go lives



Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.



Responsible for the maintenance of the Client Solution workbook



Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation



Ensure and Sign Off System Maintenance Testing



Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose



Responsible for the optimization of HR administrative processes driving efficiency and automation



Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.



Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate



Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer



Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes



Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed



Support Year End



Ability to recognize and deal appropriately with sensitive and confidential information



Proactively identify upsell opportunities



Support Management with the resolution of client escalations, along with lessons learnt



Upskill and develop team members through training delivery and coaching to enable them to fulfil their role



Build good relationships with internal stakeholders and keep them up to date when needed



REQUIREMENTS



100% Attainment of customer SLA agreements



Demonstrate professionalism and act responsibly



Adherence to all Security and Compliance procedures and quality standards



Flexibility to support a global and fast paced environment



Attention to detail



Excellent Dutch written and verbal skills and good English skills



Self-motivated and a willingness to learn



Relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment



Knowledge on payroll processes, practices and associated legislation

At Strada, our values guide everything we do:

Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.

Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.

Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.

Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.



Benefits

At Strada, we support your whole self--offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.



Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.



Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.



Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note:

This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.



We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .