Job Description

Rising Hope UMC is a faith-based community dedicated to serving our neighbors experiencing poverty and homelessness. Through ministries such as our Food Market, Rising Hope Kitchen, Hope Closet, Hypothermia Shelter, and Drop-in Center, we provide both physical and spiritual sustenance in an inclusive and compassionate environment.

Position Summary

The Drop-in & Hypothermia Coordinator plays a pivotal role in overseeing year-round drop-in services and managing the hypothermia shelter program during the winter season. This position requires strong organizational skills, effective communication, cultural sensitivity, and a commitment to creating a welcoming environment for all guests.

The Drop-in & Hypothermia Coordinator reports to the Emergency Services Manager.

This is a full-time, exempt position with varied hours depending on the season. From November 15 - April 1, the schedule will include evenings and weekends to support hypothermia shelter operations. From April 2 - November 14, the schedule will primarily be Monday-Friday, 9:30am-4:30pm.

Drop-in & Hypothermia Coordinator Responsibilities

Maintain a culture that exemplifies Rising Hope's core tenets of creating a loving and inclusive environment for all persons. Exemplify the standards necessary to lead within a faith community environment. Welcome and assist drop-in guests, answering questions and connecting them to available services and applications. Conduct initial intakes for individuals seeking extended services. Oversee documentation and distribution of emergency clothing and supplies. Supervise and train volunteers, ensuring the fellowship hall remains clean, sanitized, and orderly. Track and report the number of guests served daily. Build positive relationships with guests from diverse backgrounds. Serve as a liaison with local hospitals regarding medical discharge needs when appropriate.

Hypothermia Season (Nov 15 - April 1)

Manage daily operations of the hypothermia shelter program. Create and oversee Resident Service Specialist (RSS) staff schedules. Ensure all required documentation is completed by staff. Provide backup support to the hypothermia team leader. Train and support staff and volunteers. Coordinate food distribution and housekeeping services. Partner with Ventures in Community and shelter volunteer coordinators to ensure seamless operations.

Non-Hypothermia Season (Apr 2 - Nov 14)

Support drop-in center operations, using a person-centered approach to meet immediate needs. Conduct needs assessments, make referrals, and assist with shelter entry screenings. Maintain progress notes and share updates with appropriate staff. Manage the hiring process for hypothermia season staff. Collaborate with Ventures in Community to recruit partner churches for the upcoming hypothermia season. Assist with emergency responses during extreme weather, including extended summer drop-in hours and extreme heat services. Complete an annual review of hypothermia operations and implement program improvements.

Skills and Qualifications

Current ServSafe Food Handler's certification, preferred. Ability to lift/pull up to 50 pounds and perform physical tasks such as standing, bending, or walking for extended periods. Strong organizational, communication, and customer service skills. Comfortable with data collection and digital record-keeping. Ability to work effectively in a team environment with diverse populations.

Preferred Qualifications

Bachelor's degree in health, human services, social services, or a related field (or equivalent experience). Minimum of 2 years' experience in human services, social services, or a related field. Experience working with individuals experiencing homelessness, mental health challenges, substance use, or trauma. Familiarity with nonprofit organizations and faith-based community settings. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

401(k) Health insurance Paid time off
Work Location: In person