Job Description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and \xe2\x80\x93 to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You\xe2\x80\x99ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Donor Services Tech - Phlebotomist has the following core responsibilities: donor recruitment: telephone recruitment of volunteer blood donors, coordinating multiple appointment schedules based on patient blood product usage and inventory needs. Donor Evaluation and Assessment: Understanding and applying extensive donor criteria which includes medical history, travel locations and lifestyle questions, and regulations of numerous accrediting agencies to ensure patient/donor confidentiality and ensuring a safe blood supply for transfusion. Comply with current Good Manufacturing Practices (cGMPs) for manufacturing of blood products to meet quality and safety standards for patient transfusion by following SOP (standard operating procedure) for 1) Obtaining or verifying patient/donor demographics, 2) registration of donors, performing point of care testing and related quality controls : Donor Collection: Following SOP in using aseptic technique to collect unit of blood or blood components, monitoring both the equipment and donors and providing care to donors or patients who have mild, moderate, or severe adverse reactions. Supporting Activities: Proficient use of donor software systems, proficient use and QC of equipment and products, ordering and maintaining work unit supplies. Demonstrates excellence in customer service and public relations to promote a positive, professional image of the Mayo Clinic Blood Donor Center. Demonstrates a commitment to Mayo\'s culture of safety (pay attention to detail, communicate clearly, have a questioning and receptive attitude, hand-off effectively, support each other). Donor Service Technicians must successfully complete a 6-month training course and pass competency evaluations. This training includes classroom instruction, written examinations, and on-the-job training.

**Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic**

Qualifications

High School Diploma or GED and one year of telemarketing, call center, or customer service experience (appointment scheduler or retail/service industry) and six months vascular access experience as a Phlebotomist, VAT Tech, IV Tech, Blood Donor Tech or have completed an accredited phlebotomy program.

Additional Qualifications:

Associate\'s Degree and coursework in a healthcare related field is preferred. Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to keyboard.

Ability to work independently; be goal directed and have strong organizational skills. Effectively multitask without compromising quality. Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon the Mayo Blood Donor Program and Mayo Clinic. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.

Internal applicants should attach their three most recent performance appraisals.

License or Certification:

Basic Cardiac Life Support (BCLS). Individuals without BCLS will be required to successfully complete the course within 6 months of employment.

Exemption Status

Nonexempt

Compensation Detail

$18.59 - $25.50 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

5 FTE; Monday through Friday, day shift, variable start times. 80 hours per pay period. 2 FTE; Monday through Friday, day shift, variable start times. 72 hours per pay period.

Weekend Schedule

No weekends

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Jenny Lane

Department Title

Department of Nursing

Mayo Clinic