Job Description

Supervisors

are energetic, enthusiastic, and able to lead people. They love working with people and dogs. They assist the General
Manager in day-to-day operations, while overseeing employees in all aspects of the resort. They have the ability to fill in wherever they are needed at any given time, in addition to possessing strong customer service skills.. They are entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

Carries out and attains the mission and goals of K9 Resorts. Assure all guests are cared for in compliance with the company goals. Maintain a strong resorts culture and lead by following Company Values and Mission. Be familiar with budgets, revenue, and controllable expenses. Responsible for maintaining a healthy and safe work environment. Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and feedback. Monitor/measure customer satisfaction. Follows all operational procedures as outlined in the K9 Resorts Operations Manual. Responsible for assisting the resort management in running the business. Supervises all Front-End Staff and Back-End Staff. Greets all customers coming into the building. Knowledgeable of all basic functions of the point-of-sale system. Accepts payment from customers. Answers telephone inquiries. Responsible for opening the building in the morning and the security of the building at closing when necessary. Provides tours of the building to potential customers. Develops pet feeding/medication schedules. Feeds/medicates dogs when necessary. Oversees all cleaning and disinfecting procedures. Has the ability to complete any job requirement of any staff member except the owner.

QUALIFICATIONS

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Job Requirements:

Must complete K9 Resorts Certification Program for Assistant Manager/Supervisor, CSR and PCT Customer service-oriented Must work any shift outside of their schedule upon request of the GM/Owner Weekend and Holiday hours are required
Education and Experience:

Minimum of 2 years' experience in pet boarding / shelter environment Some college preferred Managerial experience recommended but not required
Technical Skills:

Computer skills including knowledge of Microsoft Windows. Better than average written and spoken communication skills. Knowledge and experience in business, supervision, and management. General knowledge of various employment laws, practices, and employee relations. Excellent public speaking skills
Personal Characteristics:

Outstanding interpersonal relationship building and employee coaching and development skills. The ability to retain a high level of confidentiality. Stress tolerance - must be able to remain calm under highly stressful and unexpected situations. Must be dependable and responsible. Must be able to communicate with all types of people, remain calm, mediate and problem solve. Must be of moral and ethical character. Well-organized and detail oriented. Must demonstrate a love for dogs. Flexible hours Positive attitude
Job Type: Full-time

Pay: $17.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Vision insurance
Work Location: In person