Dispatcher
Sacaton, AZ 85147, United States
Job Description
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Overview:
Schedules, dispatches, trains and oversees non-emergency medical transportation operations and staff members by performing the following duties personally. Responsible for ensuring that all critical tasks are fulfilled on a timely basis. Responsibilities:
- Ensures safe and responsive van transportation for clients when requested and as necessary for medical transportation purposes while ensuring full compliance with all driving and traffic safety standards and laws.
- Communicates as necessary with all drivers to ensure highly coordinated understanding of services to be performed with patients, their family members or guardians, nurses, clinic staff, and medical providers.
- Schedules and dispatches drivers and vehicles based upon patient requests and needs on a highly effective and time efficient basis.
- Routes vehicles and drivers in a manner that is economically and operationally effective.
- Ensures clear understanding by all drivers of what their duties and schedules are as far in advance as possible.
- Ensures accurate completion of all documentation by drivers on a very timely basis for operational and billing purposes.
- Corrects drivers when errors occur, or when efficiencies could be improved upon.
- Trains newly hired drivers regarding all key aspects of their position in subject areas such as patient service, motor vehicle and patient safety, enterprise policies and procedures, geography served and physical locations of facilities, general community culture, and safety campaigns.
- Instructs drivers on medical transportation best practices, penalties for infraction of rules, and conservation measures.
- Rides with medical van drivers to detect errors in handling patients and job duties while providing appropriate corrections when necessary, and for professional skill development purposes.
- Notifies management concerning need for repairs to vehicles and equipment.
- Maintains detailed knowledge of surroundings for both work efficiency and safety purposes.
- Complies fully with all confidentiality regulations and policies while not disclosing any patient or client information to unauthorized persons.
- Makes all efforts to meet patient scheduling requests while complying absolutely with provider scheduling mandates.
- Makes real-time adjustments to schedules as necessary and ensures full communication of those changes to all affected parties.
- Fulfills all duties of drivers on occasion and whenever necessary.
- Schedules short-notice trips to the greatest degree possible within the limits of vehicle and staff availability.
- To the greatest degree possible, develops knowledge of patients and their medical conditions to ensure that they are assisted to the greatest degree possible.
- Responds to patient confusion and complaints in a diplomatic manner while making all reasonable efforts to meet patient needs.
- Ensures cleanliness of all vehicles and equipment by drivers.
- Maintains focus upon patient and client needs while taking all necessary steps to ensure that those individuals are responded to rapidly based upon their stated issues and the observations of this position holder.
- Maintains accurate records, logs, notations and receipts of all activities for later review and follow-up actions.
- Demonstrates ability to regularly change priorities to accomplish all tasks despite frequent interruptions.
- Demonstrates ability to clearly communicate, both orally and in writing, while performing all essential functions.
- Performs other special projects and duties as assigned.
- High School diploma or GED.
- Valid Arizona driver\xe2\x80\x99s license, violation free for a minimum of five years.
- Defensive Driving certification preferred.
- CPR certification.
- Demonstrated ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures.
- Interest in medical subjects, patient services/care, and customer service.
- Prior medical environment work experience is preferred.
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Job Detail
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Job IdJD4263489
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSacaton, AZ 85147, United States
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EducationNot mentioned