Job Description

Description:

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for an Customer Support Specialist. This position handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs in a 24/7 environment.

Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required. Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate. Manages and documents each event in the computer systems provided. Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone. Performs other duties as assigned by supervisor.

Qualifications:

One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred. Customer relationship management (CRM) systems experience preferred. Excellent verbal and written communication skills. Ability to handle multiple tasks simultaneously in a fast-paced environment. Excellent critical thinking, problem solving, and decision-making abilities. Ability to work a flexible schedule to meet business needs including nights and weekends.

Benefits:

Competitive Salary Medical, Dental and Prescription Insurance Disability and Life Insurance Paid Time Off program 401k and Profit Sharing with Employer Match Flexible Spending Account Internal Promotion Opportunities * On the Job Training