EV Battery Solutions (EVBS) is looking for a self-starter to lead the largest most complex and critical programs. This high impact role will steward client programs from end to end across multiple business functions (physical Engineering, software Engineering, Operations, Safety, Sales, etc.), clients (executives, program managers, etc.) and locations. This requires working across the business and technical sides of an issue as well as jumping into the weeds of any function to ensure the issue is well understood and that the technical solution is well thought out, flexible, scalable, and meets the needs of the client. This individual will provide tactical and strategic guidance and support to our internal teams to create, own, operationalize, and maintain, end to end programs, enabled by KPIs, dashboards and strong relationships with the client and internal stakeholders. This role will create an environment of predictable, safe, quality implementation and delivery outcomes.
This is the individual who the client will work with most closely to receive, assess and communicate answers to questions about project status and production readiness. They must understand and forecast the client's goals and drive insights, improvements and growth opportunities for the client by fostering trust and working from a position of authority to recommend, implement, and monitor solutions.
Job Duties:
Primary point of contact for EVBS client(s) for all operational aspects of committed work including but not limited to the overall client solution from launch to implementation to ongoing enhancements to end of life
Develop & maintain collaborative relationships with our clients (from the day-to-day stakeholder to executives), engineers and operational business stakeholders as appropriate to establish priorities and provide ongoing updates
Proactively lead large-scale solution delivery, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations
Contribute to ongoing client solutions including project estimation, scope definition, resource allocation, and timeline development.
Create client facing roadmaps for ongoing solutions and enhancements
Own and accountable for the production launch schedule to ensure production readiness for our client
Responsible for all operational, business, and finance aspects of the program. Ensure optimal operational delivery of client work via regular reporting and engagement with team to identify improvement opportunities that drive efficiency, safety, and quality. Develop and manage to SOWs and ensure issuance and replenishment of purchase orders.
Monitor and advance legal and environmental items with the appropriate departments
Track overall progress to achieve organizational priorities within the requested deadlines. Monitor LDM boards, establish and manage KPIs
Communicate proactively with client(s) on production recommendations, risks, challenges, and solutions
Identify and escalate (when needed) risks and issues; Provide mitigation strategies to leadership
Lead regular status/update meetings with client(s) and the internal teams, ensuring thorough communication with all stakeholders at all stages of the engagement
Identify issues and opportunities within accounts and projects to provide solutions and potential sales opportunities
Provide product consultation and training expertise
Lead supporting team member(s)
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