Director, Client Advice Management

USA, United States

Job Description


Initiative unlocks business growth for the world\'s most ambitious brands. We believe in the power of media to reshape our industry and orchestrate a brand\'s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Amazon, Merck, LEGO, and T-Mobile.

Media responsibility is at the forefront of everything we do, whether it\'s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

Position Overview

The Director, Client Advice and Management, supports the Group Director in their mission to deliver business-appropriate, best-in-class solutions for Initiative clients. You partner with the integrated Initiative team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client.

You support the Group Director in day-to-day management of the client and the internal team. Your daily insights will keep your Group Director ahead of the game with your category expertise, status updates and proactive guidance. You have excellent knowledge of your clients\' business and are an authority on Initiative and the SBUs to your clients, colleagues and staff. You identify challenges and opportunities, both internally and externally, and seek solutions that achieve the client\'s goals. The Director \xe2\x80\x9cmakes the trains go\xe2\x80\x9d - and is accountable for ensuring everything is operating smoothly, accurately, and on deadline.

Client

  • Day to day driver and quality manager of the Client Advice and Management team
  • Manages all communications in a timely manner, with no request going unnoticed.
  • Leads, issues and conducts weekly client \xe2\x80\x9chot list\xe2\x80\x9d meeting
  • Contribute to and author client proposals, recommendations and points of view
  • Build relationships with day to day leads on the client side, as well as with clients\' partner agencies
  • Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns
  • Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion
Internal
  • Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads
  • Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs
  • Regularly educate your team, your Group Director and Discipline leadership on your clients\' business, culture and industry
  • Keep all leadership and team members informed and aware of new developments internally and externally
  • Develop your client advice team through performance management and giving consistent feedback
  • Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores
  • Support SD/GD in leading key projects and internal timelines
Commercial
  • Ensure over delivery of all agreed-upon performance KPI\'s
  • Support the Group Director in tracking and managing team staffing and resource allocation, and monitoring scope of work
  • Seek out opportunities to grow existing business and drive organic growth across group of accounts, through Initiative\'s services as well as those of Mediabrands\' and IPG partner agencies
  • Regularly track and report progress against financial goals / targets across Initiative and Mediabrands SBU\'s
New Business
  • Participate and project manage in new business when required - either on prospective clients or organically from your own group of clients
Required Skills and Experience
  • Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
  • Ability to drive projects from conception to completion; project management experience
  • Background in consulting, marketing, advertising or integrated communications
  • Strong leader, presenter and packager of opportunities
  • Strong commercial acumen
  • Initiative does not require candidates to have a college degree
Desired Skills and Experience
  • 7+ years\' experience in Marketing, Advertising or Media
  • 4+ years\' experience in leading, managing and developing a staff
  • Demonstrated critical thinking and problem-solving abilities
  • Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure
  • Detailed awareness of client business issues, industry trends, consumer trends, promotional resources, market status, and competition


We See You

We embrace diversity, and our responsibility to maintain an inclusive environment is core to our culture and values. We see diversity of people and experiences as fuel for creativity and innovation needed to bring about the best experiences and services. A diverse workforce means we can grow together, be better problem solvers, and bring about long-term, meaningful change where we will achieve above and beyond our business goals. We are better together.

When you join Mediabrands, you join a global community and are valued for who you are - your lived experiences, the contributions you make, and the distinct perspectives you bring. Here, what you think and who you are is just as important as what you do. As we recruit, we are dedicated to looking beyond what a resume can show. If you think you\'d be a great addition to the team but don\'t have the exact experience or skills, we encourage you to apply and share your unique background with us. We see you at Mediabrands.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is $xxx to $xxx. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee\'s/applicant\'s skill set, level of experience, and qualifications.

Employment Transparency

It is the policy of Initiative, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Initiative, please email .

About Mediabrands:

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM and Initiative and through its innovative marketing specialist companies Reprise, Magna, Orion, Rapport, Healix, Mediabrands Content Studio and the IPG Media Lab. Mediabrands clients include many of the world\'s most recognizable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.

Salary Range

$150,000\xe2\x80\x94$175,000 USD Apply NowCancel

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Job Detail

  • Job Id
    JD4362432
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $150000 - 175000 per year
  • Employment Status
    Permanent
  • Job Location
    USA, United States
  • Education
    Not mentioned