Job Description

Role Summary

The role of the Director - Evernorth Training, Coaching, and Onboarding, leads a team that is part of the Evernorth Growth Office within the Buyer Enablement organization. The position will have responsibility for leading a team whom is responsible for planning, preparation, and execution on training plans, presenter/presence coaching, as well as sales onboarding resources and process. It is important for the candidate to have strong critical thinking skills, talent development and leadership experience, be detail oriented, and communicate complex plans with clarity and purpose. This role will have a close partnership and collaborative relationship with various cross functional teams and leaders within the organization to drive creative development, coaching, and onboarding strategies.

S/he must be able to operate in a highly matrixed global organization and collaborate with a team of professionals establishing strong relationships, effectively communicating, and proactively building multiyear strategic roadmaps to increase engagement and effectiveness through training, coaching, and onboarding.

Key Responsibilities

The Director - Evernorth Training, Coaching, and Onboarding will lead a team responsible for:

• Performing ad hoc analysis to identify trends and makes recommendations for process and/or training improvements
• Designing curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, etc.) and conducts training
• Developing and monitors metrics for evaluating training effectiveness
• Leveraging practices outlined by current recommendations and our existing team(s) to help create and manage a best-in-class sales and account management onboarding program; create and manage the strategic roadmap
• Proactively connect with peers to stay apprised of enterprise initiatives that may need to be woven into training, coaching and the onboarding experience
• Work in tandem with other teams such as sales, account management, marketing, etc. to ensure the successful implementation of plans and coaching across Evernorth as a whole, or specific lines of business as appropriate
• Planning and executing the Evernorth annual training event (Shoulder to Shoulder) through collaboration with cross functional leadership with an aim to empower and enable attendees to effectively perform their roles

Qualifications

• Bachelor\'s Degree with 10 years of experience or Master\'s Degree with 6 years of experience
• Strong leadership skills and experience leading a team
• Exceptional influence skills and executive presence when working with Sr. Leadership
• Experience planning and leading strategic initiatives
• Experience organizing, directing and influencing multiple teams and departments
• Excellent communicator in written and verbal form
• Extremely versatile, dedicated to efficient business productivity and processes
• Excellent planning and strong problem solving skills that enable quick identification and efficient resolution of issues
• Highly collaborative with the ability to influence peers and senior leaders and build strong professional relationships, especially in a highly matrixed organization
• Accurate and precise attention to detail
• Proficient computer skills, including experience with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of software development
• Comfortable working with multiple teams, in-house and remote
• High degree of comfort working in a fast past environment and be able to manage multiple initiatives/projects simultaneously
• Strong project management skill and experience
• Ability to gain fundamental understanding of new methodologies, technologies, and the health service industry
• Work in tandem with other teams such as sales, account management, marketing, etc. to ensure the successful implementation of plans and coaching across Evernorth as a whole, or specific lines of business as appropriate
• Planning and executing the Evernorth annual training event (Shoulder to Shoulder) through collaboration with cross functional leadership with an aim to empower and enable attendees to effectively perform their roles

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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