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Digital Ad Ops Support Specialist

CUMULUS MEDIA Inc. Atlanta, GA (Onsite) Full-Time

Job Details

CUMULUS MEDIA | Atlanta, GA has an immediate opening for a full time Digital Ad Ops Support Specialist to support the Digital Ad Ops team. The Digital Ad Ops Support Specialist will be responsible for supporting operations across Cumulus Radio Station Group\'s digital channels including streaming, websites, and apps. You will focus on inbound support requests and bringing them to resolution. You will support the Digital Ad Ops team with ad hoc reporting. The ideal candidate will have a track-record of driving continuous improvement. You are proactive, customer-centric, time-oriented, responsive and a fast learner! This position reports directly to the Director, Station Digital Ad Ops.

Who We Are

CUMULUS MEDIA is a leading audio-first media and entertainment company delivering premium content to over a quarter billion people every month - wherever and whenever they want it. CUMULUS MEDIA engages listeners with high-quality local programming through 405 owned-and-operated stations across 86 markets; delivers nationally-syndicated sports, news, talk, and entertainment programming from iconic brands including the NFL, the NCAA, the Masters, CNN, the AP, the Academy of Country Music Awards, and many other world-class partners across nearly 7,300 affiliated stations through Westwood One, the largest audio network in America; and inspires listeners through its rapidly growing network of original podcasts that are smart, entertaining and thought-provoking. CUMULUS MEDIA provides advertisers with personal connections, local impact and national reach through broadcast and on-demand digital, mobile, social, and voice-activated platforms, as well as integrated digital marketing services, powerful influencers, full-service audio solutions, industry-leading research and insights, and live event experiences. CUMULUS MEDIA is the only audio media company to provide marketers with local and national advertising performance guarantees.

Key Responsibilities

• Manage inbound support tickets from all markets and internal or external stakeholders across owned and operated Cumulus Media channels including streaming, websites, and apps.
• Act as the primary point of contact for all markets regarding Station Digital campaigns.
• Provide QA and troubleshooting support for digital ad campaigns.
• Assist the 85 markets within the Cumulus Radio Station Group by providing necessary training and support as required.
• Work in tandem with diverse teams across the company to contribute to the achievement of strategic digital operations objectives.
• Provide support for monthly and quarterly reporting requirements of the Digital Ad Ops team.
• Efficiently manage multiple projects, maintaining organization and prioritizing tasks based on urgency and importance.

Job Requirements:

Qualifications

• Minimum of 1 year of relevant experience in digital media.
• Prior experience with a ticketing system for managing inbound support requests.
• Independent worker with the ability to self-manage tasks and deadlines.
• Comprehensive knowledge of and engagement with industry trends in streaming audio, web technologies, and applications.
• Prior hands-on experience with digital and streaming platforms, including but not limited to Adswizz, Triton ad platform, Google Ad Manager, and Megaphone a plus.
• Excellent communication skills, capable of presenting updates to a diverse audience of internal and external stakeholders.
• Effective time management skills with the ability to prioritize and meet multiple deadlines.
• Prior experience with project management tools will be considered a plus.
• Familiarity with HTML and JavaScript is a plus.
• Aptitude for cross-functional teamwork and collaboration.
• Ability to flourish in a dynamic, fast-paced environment.
• Proficiency in Microsoft Excel, with an emphasis on pivot tables, stacked formulas, and slicers.
• Proficiency with Microsoft Teams for collaboration and communication.
• Basic knowledge of HTML and JavaScript a plus.
• Ability to thrive in a complex and fast-paced environment
• BA/BS degree in a relevant field preferred

What we offer:

• Professional growth and career path
• Focused, responsible and collaborative work environment with the ability, to ask \xe2\x80\x9cwhat if\xe2\x80\x9d and try innovative solutions
• Medical, Dental & Vision Insurance coverage
• 401K with company match
• Paid Vacation, Sick & Holiday time off
• Parental leave time off benefits, life insurance, disability insurance, wellness, and an employee referral bonus progr

For immediate consideration, please visit

For more information about CUMULUS MEDIA, visit our website at:

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).

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Job Snapshot

Employee Type Full-Time

Location Atlanta, GA (Onsite)

Job Type Media - Journalism - Newspaper

Experience Not Specified

Date Posted 08/11/2023

Apply to this job. Think you\'re the perfect candidate?

Job Details

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Cumulus Media