Diagnostic Evaluation Practice Manager (remote)
Indianapolis, IN 46214, United States
Job Description
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Overview:
LEARN\xe2\x80\x99s Diagnostic Evaluation Practice Manager is a newly created position, that will be responsible for overseeing the operations of our national Autism Testing Services that provides psychological testing and diagnostic evaluations for children. The Practice Manager will work with our staff and contract psychologists and licensed therapists to evaluate clients ages 2 to 10 for autism spectrum disorder. This person will work directly with families, clinicians, and operations staff to provide an exceptional clinical experience while supporting our mission- to find success for every child in our care.
This is a 100% remote position with occasional travel for on-site meetings. Responsibilities:
- Oversee a remote team of 5-10 Intake Associates and Authorizations Coordinators who support the Diagnostic Evaluation team in WI, MA, IL, NC, and other states
- Hiring and training team members in key geographies
- Providing coverage for each team member as needed
- Drive KPIs to evaluate overall performance of the team as well as individual performance
- Monthly reporting of KPIs to key internal stakeholders and department heads
- Utilize CRM software and Central Reach to track client progress through departmental processes
- Create communication pipelines between various operations supports (intake associates, authorization coordinators)
- Work in conjunction with other departments to resolve claims and payment issues
- Maintain knowledge of industry trends and key competitors
- HS diploma required, BA degree preferred
- 5+ years of administrative experience (healthcare or related industry preferred)
- Understanding of health insurance processes
- 3+ years of management experience
- Experience using CRM platforms
- Ability to travel domestically on occasion
- Customer/Client relationship focused
- Excellent interpersonal and communication skills, and the ability to develop and present key information to a variety of audiences
LEARN Behavioral offers competitive compensation, a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement. LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States. COVID Message:
The health and well-being of our clients, staff, and community are of the utmost importance to LEARN Behavioral. With the continued presence of COVID-19, we are committed to providing our essential services to clients, while maintaining safety for everyone. Please consider our practices on Face Coverings, Daily Health Screenings, and Employee Vaccinations below before applying for one of our open positions:
- Face Coverings \xe2\x80\x93 LEARN follows the CDC\xe2\x80\x99s guidance and in most locations, face coverings are optional. There are a few exceptions where continued use of face coverings, such as local county and/or payor mandates, is required. Please note that as the CDC guidance changes, LEARN\xe2\x80\x99s face covering practices will also change.
- Daily Health Screenings \xe2\x80\x93 We follow local county guidelines, and may adjust this practice as COVID-19 cases in your area increase/decrease.
- Employee Vaccination \xe2\x80\x93 Employees are encouraged to be vaccinated against COVID-19, as vaccination may be a requirement in the future to comply with Executive and State/Local or Payor vaccination mandates.
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Job Detail
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Job IdJD4262731
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndianapolis, IN 46214, United States
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EducationNot mentioned