Overview

up to $10,000 Sign On Bonus
Located @ N. Scottsdale Rd & E. Grayhawk Dr
Monday - Friday; 8am to 5pm
Experience managing a physician practice (Specialty or Non-Specialty) required
Looking to be part of something more meaningful? At HonorHealth, you\xe2\x80\x99ll be part of a team, creating a multi-dimensional care experience for our patients. You\xe2\x80\x99ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

HonorHealth is looking for a Practice Manager for the Thompson Peak Primary Care location. This clinic is made up of 27 staff members, not including providers that treats patients from ages 5 and up with a greater number of middle age and Medicare age patients. This is a busy Family Practice office where team work, low turnover and great physicians add to the overall success of the Clinic. Exceptional patient care and a good patient experience is the number one goal of the team.

The ideal candidate must meet the minimum requirements of a Bachelor\'s Degree or four (4) years of work related experience in Business, Management or Public Administration or four (4) years of leadership experience in an outpatient or related center. In addition to those requirements one (1) year experience in a leadership position in a physician practice is also required. The ability to lead & manage a team, good communication skills, great multi-tasking skills and being both patient and employee focused are key elements that will ensure success in this role along with the innate ability to be a fundamental steward of policy and systematic processes and the budget review and updates are value added. Urgent Care experience is a must plus three (3) years of managing a physician practice or specialty or multi-specialty physician group is highly preferred but not required.

Join us. Let\xe2\x80\x99s go beyond expectations and transform healthcare together.

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth\xe2\x80\x99s mission is to improve the health and well-being of those we serve.

As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members. With this in mind, we require all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.
Responsibilities

Job Summary
The Practice Manager directs, coordinates and manages all operations and related activities of an outpatient clinic or federally qualified health center.

The Practice Manager manages the day to day operations that are related to an outpatient medical practice. The medical practice may include integrated services such as dental, nutrition, and behavioral health.

Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the providers, Associate Directors, and/or Administrator. Collaborates with all leaders in the market to provide seamless and integrated service to our patients.

Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.

Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.

Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.

Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning. Partner with Marketing and others to support location, provider and/or specialty promotion.

Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.

Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.

Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems on a day-to-day basis to ensure the environment supports our employee\xe2\x80\x99s engagement and meets our patients\xe2\x80\x99 expectations.

Performs other duties as assigned.
Qualifications

Education
Bachelor\'s Degree or 4 years\' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center Required

Experience
1 year of leading people, projects or teams in a physician practice Required

Licenses and Certifications
Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required

Facility

HH Med Grp Primary Care
Department

Med Group-TPK
Work Hours

Mon - Fri; 8am-5pm
Shift

01 - Days
Position Type

Regular Full-Time