Job Description

NewsTech is looking for a Deskside Support Technician to provide internal facing technical support for our employees and contractors. The ideal candidate should have a passion for technology, a desire to help people in a fast paced environment and find solutions. The individual in this role has a wide scope of responsibilities including PC, Mac, networking, SCCM, Active Directory, Office 365, and more. They will provide assistance with technical issues, questions, and requests submitted by our customers via remote access, through telephone, e-mail, ticketing system, and/or hands on intervention as needed. Deskside Support Analyst are responsible for coordinating appropriate interactions to address every request to resolution.

Location: Nashville, TN

Job Responsibilities:

• Work directly with customers in person, via phone, via ticketing system, and email

Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers

Installation, configuration and troubleshooting of:

MAC and Windows OS

Various applications

Basic network connections

Conference room video and audio support (Polycom, BlueJeans, Google Hangouts)

Support/set up of audio visual equipment

Support employee meeting setup

Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems

Support remote users as needed

Maintain accurate asset inventory

Major Accountabilities:

Trouble shooting

• Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination

Responds to all queries, triaging each in a prioritized and timely manner

Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support

Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated

Hardware

• Provides hardware support for PCs, Macs, printers, network, VoIP phones, wireless and handheld devices

Able to deploy OS images for PC and Mac

Coordinates with vendors and service providers for in-warranty hardware replacement and service

Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changes

Software

• Provides support for software with emphasis on Microsoft\xc2\xae Windows\xc2\xae and Office \xc2\xae products, Apple OSX, Adobe creative suites, and other in-house applications

Responsible for updating and maintaining software products and applications as required

Other

• Participates in the evaluation, piloting, testing and launch of new hardware, software and apps

Participates in various IT initiatives, helpdesk/desktop projects and research assigned annually

Proposes process improvements

Create Help Desk/desktop communications, announcements and presentations to the company and sub groups

Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions

Manages, maintains, and improves technical documentation

Qualifications:

• Two-year or Bachelor\'s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment

PC and Mac hardware skills, network printers and computer networks

Excellent oral and written communication skills

Customer service oriented, team player, good listener

Ability to lift 30 lbs., and agility to work under desks at times

About News Corp:

News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia and pay-TV distribution in Australia.

Pay rate: up to $266/day (based on $33/hour)

Job Category:

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

For any questions or concerns on our website, please contact hrgeneralist@newscorp.com.

News Corp