Job Description

Nature of Work

This is administrative and technical work related to the direct support of computing systems, application software, and other various related information technology (IT) systems. Work involves supporting and collaborating with the department staff and ITS personnel. Work requires an understanding of basic IT trouble-shooting skills for hardware, software, and ancillary equipment. Work will involve end-user technical training and support for commercial off-the-shelf applications, custom applications, desktop operating systems, printers, IP phones, audio/visual equipment, storage systems and various technologies that may be associated with the department assigned. Work is performed with independence for initiative, judgment, and action, and is reviewed for adherence to policies and procedures for results achieved. Troubleshoots technology issues; analyzes the problem and initiates resolution; coordinates troubleshooting problems and solutions with ITS, vendors and technical support as needed; assists users with systems and software. Prioritizes tasks and projects; Provides input into development and/or purchase of department software and systems; Responsible for maintaining current department IT inventory; Advises, assists, and trains users in the areas of security, computer and application usage, printers/scanners/storage and any specialized department equipment; Evaluates new products and services, computer hardware, software and related IT resources as needed. Coordinates with ITS staff to provide technical direction and assistance in the resolution of department requests and requirements; Evaluates and addresses software/hardware compatibility and integration issues/problems; Participates in installation, setup and moving of computers and telecommunications equipment. Works closely with City ITS staff and outside agencies to meet and maintain compliancy with any department accreditations, audits or cyber security requirements; Performs data input, retrieval and management as directed; Documents and automates processes; Ensures sensitive data is thoroughly safeguarded based on a need-to-know basis and data classification; Upholds and enforces City Policies and Procedures pertaining to IT. Attends Technology User Group and Departmental Cyber Rep meetings as directed; May work with ITS Instructor to prepare, present or attend training classes; Responsible for keeping content on department\xe2\x80\x99s SharePoint sites fresh and current; May act as department safety representative; performs other department duties as assigned. Requires regular and prompt attendance plus the ability to work well with others and work well as a team. Physical and Environmental Factors:
Work may require frequent and prolonged physical activities such as walking, standing, stooping, bending, crawling, lifting objects up to 50 pounds, and operation of a motor vehicle. The work environment involves everyday risks or discomforts which require normal safety precautions typical of office environments.

Minimum Education, Training and Experience
High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency is required. Some college experience with a background in computer science is desired. Sec+ certification desired. Must have experience and knowledge of personal computers, software applications, hardware devices, the Internet, Email, and networking theories and practices. Knowledge of the principles and practices of personal computers, web based and client-server network environments, basic cyber security principals, application installation, configuration, maintenance, and support. Knowledge of application software including various versions of Microsoft Office software, specifically spreadsheets, word processors, email, and presentation software. Some knowledge of recent developments in the field of information technology as well as knowledge of laws, regulations, and ordinances affecting information technology. Ability to troubleshoot basic computer issues. Ability to collaborate with multiple sources to achieve a common solution/achievement. Ability to communicate clearly and concisely with, and train, non-technical users by phone, or in person on-site, as to uses of software and hardware.
Necessary Special Requirements:
Valid Driver\'s License



The City of Huntsville offers a competitive benefits package for its regular, full-time employees, such as medical, dental, vision, life, accidental death & dismemberment, cancer, off-the-job accident, as well as annual leave, sick leave, holiday and retirement.

Below is a summary of the City\'s benefit offerings:

The City of Huntsville offers a comprehensive benefit program to all full-time employees. For most benefits, a 30-day waiting period from date of eligibility will apply.

Medical Insurance
All eligible and ACA eligible employees may enroll in the City of Huntsville\xe2\x80\x99s group health plans administered by Blue Cross Blue Shield of Alabama; Blue Card PPO and High Deductible PPO. Benefits include medical/surgical, prescription coverage, and more.

Mental Health/Substance Abuse
A mental health benefit and substance abuse program is offered through Behavioral Health Systems, Incorporated (BHS). These benefits are included as part of the group health plan. Services may be accessed by contacting BHS. A designated Care Coordinator for the City of Huntsville can assist with referrals to network providers.

Dental Plan
The City offers a dental plan administered by Delta Dental Insurance Company to eligible full-time employees. This plan offers coverage for Preventive and Diagnostic Services, Basic and Major Services, and Orthodontic coverage (for dependent children under the age of 19.) A deductible of $50 per person/calendar year applies for Basic and Major Services. The deductible is waived for Diagnostic and Preventative services and a plan maximum of $2,000/year/covered patient. Orthodontics carries a $2,000/lifetime max/patient.

Vision Plan
The City\xe2\x80\x99s vision plan is offered and administered by Vision Service Plan (VSP). VSP provides vision benefits, co-pays for eye exams, frames, and eyeglass lenses, as applicable, and an allowance for contact lenses. The plan also offers exclusive Member Extras for additional savings.

Retirement
The City\xe2\x80\x99s retirement plan is administered by the Retirement System of Alabama (RSA). Participation is mandatory for all regular full and part-time employees. Employees contribute a percentage of their salary to the plan. The City contributes a percentage as determined by RSA.

Life Insurance
The City provides a $20,000 group life insurance policy to all full-time employees through Lincoln Financial Insurance Company. Eligible employees are covered after completing one full day of work and coverage is provided at no-cost to the employee. Additional benefits may apply in the event of accidental death or dismemberment.

Disability Insurance
The City provides a limited long term disability policy for eligible employees with one year of service, but less than ten years of service. There is no cost to the employee for this coverage. After ten years of service, disability benefits may be requested through the Retirement System of Alabama (RSA).

Voluntary Life / AD&D
The City offers eligible employees an optional voluntary term life insurance benefit. Employees may apply to purchase additional term life insurance for self, spouse, and eligible dependents. Guarantee issue amounts are available if voluntary life benefits are elected within 30 days of eligibility. Premiums for employee and spouse are based upon age. Child Life is a flat rate based on the level of coverage.

The City also offers an optional voluntary accidental death & dismemberment insurance plan. Employees may purchase insurance for self or family. The plans are administered by Lincoln Financial Insurance Company. Please refer to the plan summary for additional information.

Supplemental Voluntary Benefits
The City offers voluntary Cancer and Off-the-Job Accident plans administered by Allstate Benefits. The Cancer plan provides first occurrence, hospital confinement, radiation & chemotherapy, and other benefits. The Off-the-Job Accident plan provides benefits for injuries occurring off the job. Please refer to the brochures for an explanation of covered benefits.

Flexible Spending Accounts
The City offers two flexible spending account options to assist with unreimbursed medical expenses and dependent care expenses. These pre-taxed accounts require a qualifying receipt and may be reimbursed by mail or direct deposit. A pre-loaded debit card is available for enrollees in the medical account. The flexible spending accounts are administered by Health Equity/WageWorks.

Financial Wellness
The City provides a confidential financial wellness program through SmartDollar for all full-time employees. The program offers online tools and a step-by-step plan that is self-paced to help employees as they journey to reach their financial goals. There is no cost to the employee for participation.

Employee Assistance Program (EAP)
We know that dealing with day-to-day stresses can be distracting. The City provides a confidential EAP program to assist with life\xe2\x80\x99s stresses. EAP services may be coordinated through Behavioral Health Systems (BHS) or through the Employee Resources and Program Manager at the City\xe2\x80\x99s Health & Wellness Center. Resources may include substance abuse, grief and loss, marriage/family communication, managing stress and depression, parenting, and more. There is no waiting period for this benefit.

Health & Wellness Center
Powered by Premise Health/CareHere
The City\xe2\x80\x99s Health & Wellness Center is more than just a clinic. The Center provides cost-effective health care and on-line services at no cost to the individual. Open Monday through Saturday, the Center provides medical services including acute, primary, and preventive care, as well as annual physicals. The Center also offers routine blood work, immunizations, wellness coaching, chronic disease management, many generic medications dispensed on-site, and much more. If an onsite appointment isn\xe2\x80\x99t possible, Telehealth Services are available 24/7/365. All City employees, covered retirees, and covered dependents age 3 and above are eligible for services at the Center as well as telehealth services.

Voluntary Deferred Compensation Plans
The City provides two optional voluntary deferred compensation plans: RSA-1 (State of Alabama) and Nationwide Retirement Solutions. Employees may defer portions of salary for a later date, such as retirement. Please see the Payroll Division of the Finance Department for further details.

Sick Leave
Sick leave accrual is 4 hours per pay period for all eligible City employees. There is no accrual maximum for employee sick leave.

Annual Leave
Annual leave for eligible employees is accrued as follows: less than 10 years = 4 hours per pay period; 10 to 15 years = 5 hours per pay period; 15 to 20 years = 6 hours per pay period; 20 or more years = 7 hours per pay period. Employees may accrue and carry forward 260 hours (or the equivalent for fire suppression) to the next calendar year.

Military Leave
The City provides a military leave plan that pays regular salary for not more than twenty-one days per year. Also, employees called into active service may receive compensation in an amount equal to the difference in the lower military pay and the higher public employment salary as provided by City Council Ordinance.

Holidays
The City recognizes the following holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Two additional floating holidays may be declared each year at the discretion of the Mayor.

Longevity Pay
The City pays eligible employees compensation based upon the number of months of continuous regular full-time service as of October 1st of each year.

College 529 Savings Program
The City makes it easy for friends and family to give the gift of a college education. The 529 college savings program is administered by CollegeCounts, through payroll deduction, and offers tax advantages and other benefits.

Other Benefits
Please refer to the City of Huntsville Personnel Policies and Procedures Manual.

Disclosure:
The City offers a robust benefits program to eligible employees. The list above offers a summary of those benefits. The information is intended as a general reference and should in no way be construed as a promise or guarantee of employment or benefit coverage. Please refer to the appropriate Summary Plan Description (SPD) or contact the City of Huntsville Benefits Office for more details. If there is a conflict between this information and the actual plan document or policies, the plan documents or policies will always govern.