Job Description

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Scheduling Coordinator/Patient Experience Expert-Gretna, NE

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Neighborhood Dental in Gretna, NE is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are seeking MUST be a TEAM player who is self-motivated, hardworking, willing to learn, and can multi-task like a ninja!



Primary Responsibilities:

Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic! Providing excellent customer service to all patients Bringing a positive and professional atmosphere for patients and team members Actively monitoring schedule to ensure providers meet daily goals Ensuring team is adhering to established protocols for patient follow-up Answering incoming calls to meet patient need Making outgoing calls, sending emails, and text messages regarding appointments Scheduling appointments for checkups and dental treatment Checking/responding to office voicemails, emails, and text messages Checking and responding to appointment requests via online scheduling platform and Social Media Updating and maintaining various reports for accurate data entry Practicing HIPAA and maintaining compliance Encouraging and training new team members, empowering them to succeed Working with other professionals in your department to continually improve and develop the role Attending regularly scheduled department meetings Confirming appointments Verifying pre-medications Checking patients in and out Collecting payment at the time of service and patient payment entering Updating patient records when checking in patients by ensuring phone, address, and insurance are current Scanning patients' Identification, insurance card(s), and paperwork Assisting patients in scheduling with specialists, if needed Creating and submitting accurate dental claims Monitoring and maintaining patient common areas, ensuring they are clean and presentable Verifying patients' dental insurance benefits and updating plan information

Ideal candidates will have the following experience:

1 year minimum Dental front office experience

Multi-line phone proficiency

Knowledge of Dental terminology

Dentrix Ascend software knowledge experience!

Applicant Qualification Considerations:

How many years of customer service in a health related field experience do you have? How many years of dental experience do you have? What is the highest level of education you have completed? Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-Time hours, Monday thru Friday. (Part-time will also be considered.)


Pay Rate: $21.00 - $24.00/hourly *depending on experience


Benefits:

401(k) with employer match FREE Dental coverage UMR Health Insurance PTO-Paid Time Off Paid Holidays OFF Vision insurance options Uniform reimbursement Aflac Options

Schedule:

Monday to Thursday 8am-5pm at Neighborhood Dental in Gretna, NE; and Friday 8am-2pm

Experience:

Customer service: 2 years (Required)


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