Job Description

Overview

We are seeking a dedicated and organized Dental Office Front Desk professional to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointments, patient records, and administrative tasks with professionalism and efficiency. Experience with dental office management systems and a strong understanding of dental terminology are essential to ensure smooth daily operations and excellent patient service.

Being a team player is priority #1 for every team member at our dental office.

We'd love to learn more about you! Please complete the following:

Email your resume/CV to cherishwestindunshee@gmail.com. Spend a few minutes to complete the Google Form below, which we will use as a pre-screening step before inviting candidates for an in-person interview. Copy and paste the following link into your internet browser: https://forms.gle/krnFXtcoPdgsSBHg7

Responsibilities

Greet patients warmly and provide exceptional customer service both in person and over the phone Schedule, reschedule, and confirm patient appointments using dental practice management software with

Dentrix

Verify insurance coverage and perform insurance verification procedures accurately Manage patient check-in and check-out processes, including collecting payments and processing billing through medical billing systems Maintain accurate and up-to-date patient records Handle multi-line phone systems with professional phone etiquette, directing calls appropriately Assist with documentation review, data entry, and filing of medical/dental records in compliance with HIPAA regulations Support clinic operations by managing appointment reminders, patient intake forms, and care plan documentation Perform administrative support tasks such as filing, typing, data entry (including 10 key typing), and using Microsoft Office applications Collaborate with clinical staff to facilitate smooth office workflow and ensure patient satisfaction

Skills

Strong knowledge of dental terminology, dental codes, and insurance billing processes Proficiency in computer skills including Microsoft Office Suite (Word, Excel), data entry, and office management software Excellent organizational skills with attention to detail for documentation review and record keeping Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism

Bilingual abilities are a plus to serve diverse patient populations effectively.

Prior clinic or dental office experience is highly preferred Strong communication skills with courteous phone etiquette and excellent customer service orientation Knowledge of HIPAA regulations to ensure confidentiality of patient information
This role offers an opportunity to be an integral part of a compassionate dental team dedicated to providing outstanding patient care through efficient administrative support.

About Cole Dental Group

Cole Dental Group has been proudly serving our community since 2016, and we've been growing ever since. Our practice is home to two doctors: Dr. Daren Cole, who sees patients on Thursdays and Fridays, and Dr. Cherish Jensen, who practices on Mondays and Tuesdays. We're currently closed on Wednesdays--though as our patient family continues to grow, we may soon expand to include that day as well.

We keep our team small, tight-knit, and supportive. You'll be working alongside one dental assistant, a lead assistant who also helps at the front desk, and one hygienist. We all pitch in wherever needed, and we're united by the same mission: helping people and helping each other.

We truly have the best patients in the world, and we can't wait for you to meet them--and to become a valued part of the experience we provide every day.

Pay: $15.00 - $25.00 per hour

Expected hours: 30 - 40 per week

Work Location: In person