Job Description

The Advisor will provide support for a web-based, self-service reporting tool and will support all aspects of the application (which is a client facing application) and provide guidance for development projects.

He/she will provide support to our core customers, including Account Management, Clinical Product Teams, Financial Analysts, Clients, and Consultants.

In providing this service, the advisor will need to maintain a high level of customer satisfaction with rapid turn-around times on all requests.

He/she must have the ability to manage multiple projects and maintain a success rate in delivering quality results.

In addition to the daily support work, the advisor will engage in business requirements gathering and testing efforts to increase the efficiency of the application, and of the department as a whole.

This position requires combining business acumen with technical and analytical skills to perform day to day tasks and provides the opportunity to use critical and creating thinking skills to solve problems and improve business processes.

Responsibilities:

• Support for web-based, self-service reporting application for Account teams, Financial Analysts, Clinicians and in some cases, clients and brokers to help understand issues and inquiries.
• Combining business knowledge and data acumen along with technical skills to efficiently support these users.
• Ensure clients, consultant and internal business partners experience a positive, efficient and data quality focused experience with their exchange with Evernorth.
• Managing competing priorities and escalations; Managing to service level agreements and collaboration with clients on meeting expected deadlines
• Triage inquiries for report issues, application access and navigation issues.
• Document research/analysis, resolution and/or identify additional resources needed to help resolve issues.
• Collaborate with business and technology partners to resolve issues.
• Perform Quality Assurance (QA)/User Acceptance testing (UAT) functions to ensure technical package delivered by the functional/technical resources are accurate and ready for production
• Ensure accuracy and reliability of data through ongoing research, evaluation, and reconciliation contributing to ongoing report maintenance and enhancement.
• Support other team members on developing and testing enhancements and issue resolution.
• Cross-Functional collaboration with Technology teams, and other departments as needed
• Work closely with our partners throughout the company to gather, interpret and articulate the needs of the business stakeholders into consumable business and/or data requirements.
• Collaborate in an Agile environment and liaison with team members to effectively communicate business requirements and expectations.
• Draft requirements documents, Test plans, and SOPs associated with development initiatives.
• Will be responsible for delivery of small to medium complexity project work

Requirements

• Post-secondary degree in computer science or related field, or equivalent work experience.
• Demonstrated experience in application development/support and testing.
• Proven ability to quickly learn new applications, processes, and procedures.
• Demonstrated understanding of SQL, programming, and general database knowledge is required.
• Demonstrated analytical mindset, critical thinking and problem-solving skills.
• Excellent collaboration and partnership skills with experience in managing multiple priorities and agility in adapting to change.
• Demonstrated ability to compile and analyze information and provide resolutions or recommendations for improvement.
• Demonstrated ability to document project requirements, SOPs and DB Schema.
• Highly organized and detail-oriented, with strong documentation skills
• Must be an excellent listener and passionate learner - have the courage to communicate gaps in understanding and then actively participate to learn
• Strong knowledge of healthcare insurance industry and terminology preferred
• Strong working knowledge of Microsoft Office products (knowledge of JIRA a plus)
• Strong communication skills and an ability to translate data analysis results for different partner and stakeholder audiences
• Experience working closely with Technology/IT and end users preferred
• Ability to work off-hours when necessary to support production releases.
• Strong knowledge of DB schema in a large scale, relational DB environment.
• Strong knowledge of SQL to support business via queries and thorough data validation.
• Requires the ability to work closely with engineering partners in crafting solutions.
• Proficient in writing SQL and/or manipulating existing queries to extract data from underlying database(s).

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\'re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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