Job Description

ELM Utility Services, with over 1300 employees nationwide,

has an

outstanding opportunity as a Customer Support Services Team Member

available in Missoula, Montana. This

is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package.

With starting pay from $19-$22 per hour DOQ, you will be provided paid training by ELM using ELM equipment

Pay & Benefits:

Medical, Dental, Vision, Voluntary Life, and Disability Insurance

Company Paid Life Insurance

Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)

6 Paid Holidays

All equipment as needed is provided to each employee

401(k) plan

Paid hands-on training

Annual reviews with the potential for increases

Main Responsibilities:

Taking Customer Service and Driver's Hotline calls

Scheduling appointments for meter inspections

Enter and dispatch damages and emergency call outs

Review after hours call log

Audit to ensure accurate billing defined per contract

Meet weekly/monthly invoicing deadlines

Assist in damage report compilation and submission

Respond to questions and requests from damage representatives and field personnel

Provide support for other departments as needed

Other duties as assigned

Minimum Education/Experience:

High school diploma or equivalent education

Previous Customer Support Services/Invoicing experience

Competencies:

Attention to detail & a customer service mindset required

Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.

Exhibit polite and professional communications

Problem solving/analytical

Self-starter

Dependable

Good time management

Adaptable

Be a team player

WE ARE AN EQUAL OPPORTUNITY EMPLOYER