Job Description

Customer Support Representative

Company:

House Jet

Location:

440 South Jefferson Ave, Springfield, MO

Compensation:

$17-$20 per hour + benefits

Schedule:

Monday-Friday, 8:30 AM - 5:30 PM

About Us

House Jet is committed to delivering world-class customer service and building lifelong client relationships. We empower our users to succeed by helping them confidently navigate and master our software platform.

Position Overview

We're seeking a Customer Support Representative who is passionate about customer success, problem-solving, and creating exceptional experiences. In this role, you'll support clients through tickets, email, phone, and live chat--ensuring they receive fast, effective, and friendly service.

What You'll Do

Support customers through tickets, phone calls, emails, and live chat Onboard new clients and lead strategy calls to ensure successful adoption Understand customer goals and help develop strategic plans to achieve them Troubleshoot issues and connect customers with the right resources Collaborate with the team to manage a shared customer base Maintain strong KPIs and contribute to a positive team environment Attend daily and weekly team meetings

What We're Looking For

Customer service or related experience Tech-savvy and comfortable learning new software quickly Strong attention to detail and critical thinking skills Ability to work independently and within a team Excellent communication and problem-solving skills

Benefits

Company-sponsored health, dental, and vision insurance Paid time off and paid holidays Competitive hourly pay with growth potential
Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Paid training Vision insurance
Work Location: In person