Job Description

At Nexcel, we work with AT&T to bring the best in telecommunication services to our customers. With a focus on quality, customer satisfaction, and innovation, we are looking for motivated Customer Success Representatives to join our team. The Customer Success Representative with us will be someone who is eager to help customers connect with the latest wireless technologies while contributing to our business growth.

As a Customer Success Representative, you will have the opportunity to directly impact customer satisfaction and increase sales closure. You will work with customers to enroll them in new wireless services that meet their needs and unlimited talk to rate. This Customer Success Representative role is perfect for someone passionate about customer service, looking to drive deeper in their sales skills, develop new business, and deliver outstanding customer experiences.

Customer Success Representative Responsibilities Include:

Assisting customers with understanding their wireless needs and offering tailored sales solutions Promote the latest wireless products, plans, and services during customer outreach to drive sales and account acquisitions Developing customer relationships to increase brand loyalty and repeat business Gain a comprehensive understanding of products and services knowledge Assisting customers with account management, troubleshooting, and resolving service-related issues Help customers port their numbers over when needed or assist them in connecting with quality control services Process transactions and maintaining accurate sales records Providing valuable insights and feedback to help improve sales strategies and customer satisfaction

Customer Success Representative Qualifications:

Experience prior in a retail, sales role, customer service or customer focused position Ability to educate and engage with customers Focus on understanding and meeting customer needs Proactive and adaptable attitude Exhibit time management skills A natural ability to build rapport and maintain positive relationships with others
Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Work Location: On the road