Job Description

Join us on a journey of endless possibilities

At Strada , possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.



With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.



Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.



Learn more at www.stradaglobal.com



Customer Success Manager - Senior Manager Level

Job Summary

The Senior Manager of Customer Relationship Management is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives.

Responsibilities

Key Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service

Build and maintain long-term relationships with customers to foster loyalty and satisfaction.

Serve as the main point of contact for client inquiries, concerns, and feedback.

Analyse customer data and behaviour to identify trends and opportunities for improvement.

Develop and implement CRM strategies to enhance customer engagement and retention.

Collaborate with sales, marketing, and product teams to align customer strategies with business goals.

Monitor and report on customer satisfaction metrics and KPIs.

Manage CRM systems and ensure data accuracy and integrity.

Lead initiatives to personalize customer interactions and improve service delivery.

Qualifications

Proven experience in Customer Success, Account Management, or SaaS implementation

Strong understanding of SaaS business models and customer lifecycle

Excellent communication and relationship-building skills

Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)

Analytical mindset with the ability to interpret customer data and trends

Ability to manage multiple accounts and prioritize effectively

Bachelor's degree in business, Technology, or related field

At Strada, our values guide everything we do:

Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.

Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.

Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.

Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.



Benefits

At Strada, we support your whole self--offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.



All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.



Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.



Equal Employment Opportunity Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.



Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note:

This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.



We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.



Salary Pay Range

Minimum - Maximum:

$0.00 - $0.00

Pay Transparency Statement:

Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.