It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!

We\'re committed to bringing passion and customer focus to the business.

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You\xe2\x80\x99re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with.

If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our amazing customers!

Responsibilities

• Own overall relationship with assigned customers, which include: Leading successful product onboarding, increasing adoption, ensuring retention, and off-boarding.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Identify and develop upsell/cross-sell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Program manage account escalations.
• Optimize the volume of quality outreach (emails/calls) needed to gain customer commitments for customer success meetings.
• Schedule appointments and meet with customers at industry events to cultivate relationships.
• Present company and product offerings during sponsored events and webinars.

Qualifications

• Prior experience in increasing customer satisfaction, adoption, and retention.
• Proven ability to drive continuous value of our product(s).
• Familiarity working with customers of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Prior experience working with Family Entertainment or local businesses is a plus.
• A deep understanding of the effective use of digital technologies (i.e. social media, SaaS, marketing automation, etc.) is a plus.

Requirements

• 3+ years of relevant experience.
• Experience with HubSpot or other platforms.
• Inbound certification is a plus.
• Proficient in Google Apps.
• Prior experience in closing sales deals at the executive level is a plus.
• You\xe2\x80\x99re driven: No one needs to push you to excel; it\xe2\x80\x99s just who you are.
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
• You want to help and serve our customers: They win, so you win.

Success factors/job competencies:

• Action Oriented & Drive for Results: Enjoys working hard; is action oriented and full of energy for the things seen as challenging; not fearful of action with minimum of planning; seizes opportunity to drive business objectives forward. Can be counted on to meet or exceed goals successfully; is consistent in performance and strives to be a top performer; very bottom line oriented; steadfastly pushes self and other for results. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn\xe2\x80\x99t stop at the first answers.

• Critical Thinking & Continuous Development: Can effectively cope with change; can shift gears comfortably; ability to synthesize objectives across the organization and take appropriate action without having the total picture; isn\xe2\x80\x99t upset when things are up in the air; can comfortably handle risk and uncertainty. Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Deals with concepts and complexity comfortably; capable, and agile. Applies new learnings to enhance productivity and quality of the work without prompting. Seeks and applies efficiencies in day-to-day work, constantly improving and streamlining processes to achieve company objectives.

• Communication & Relationship Building: Has the ability to perceive reactions via non-verbal signals of others, reason with others to promote thinking and cognitive activity, understand drivers of decisions by interpreting the cause of other\xe2\x80\x99s reactions and what it may mean, and manage relationships by working collaboratively to reach the best outcome for the company. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Actively and consistently seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Serves as a collaboration catalyst that motivates others to want to collaborate as well.

Benefit Information:
Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:

• Major Medical
• Dental
• Vision
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Employer Paid Short Term Disability & AD&D
• Other employee paid supplemental insurances offered

Physical demands and work environment:

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.

This position is 100% remote. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule in a non-corporate office environment.

EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.