Job Description

JOB TITLE:

Customer Service Teller/Customer Service Representative

Job Classification:

Non-Exempt, Full-Time

Department:

Retail

Reports to:

Community Bank Manager

Education Requirements

High School Diploma or GED

Summary/Objective

Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise.

Essential Functions

Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits. Adheres at all times to the "check cashing policy" and "limitation of authority policy" as indicated in Reg CC. Issues cashiers' checks and redeems Savings Bonds. Reconciles cash and transactions each day to within the "teller difference standards" and reports results through submission of teller daily balance sheet. Consistently demonstrates a helpful, friendly attitude. Maintains proper amounts of currency and coin in drawer. Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures. Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured. Adheres to all security procedures. Sells and/or refers Bank products and services to customers and prospects. The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities

Skills/Abilities

Strong customer service and sales skills. Ability to communicate clearly with the public. Good math skills and must be able to perform accurate work. Understand security issues involving money and checks preferred. Good comfort level with handling United States currency. Ability to handle and count money accurately.

Education and Experience

High School diploma or equivalent preferred. Sales and customer service experience preferred. Experience in handling United States currency preferred. Basic Computer Skills required.


This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

Equal Employment Opportunity/M/F/disability/protected veteran status



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.