Job Description

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.



Job Title: Customer Service Support Advisor


Location: [Bellingham, WA]

Department: Customer Service

Reports to: Customer Service Manager

Employment Type: Full-Time



Position Overview:


The Customer Service Support Advisor plays a pivotal role in enhancing customer satisfaction by providing exceptional support and guidance to clients utilizing our information technology and services. This position requires a detail-oriented individual who is adept at problem-solving and committed to delivering high-quality service in a professional manner.



Key Responsibilities:

Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring timely resolution of issues. Provide clear and accurate information regarding products, services, and troubleshooting techniques to assist customers in navigating their concerns. Document customer interactions and feedback in the company's CRM system, maintaining comprehensive and precise records to facilitate seamless communication within the team. Collaborate with technical teams to escalate complex issues, ensuring that customer concerns are addressed adequately and expediently. Identify patterns in customer inquiries to contribute to the continuous improvement of service delivery and product offerings. Participate in training sessions and workshops to stay updated on product knowledge and best practices in customer service. Uphold the company's values by treating all customers with respect and inclusivity, fostering a welcoming environment for diverse clientele.


Qualifications:

Bachelor's degree in a relevant field or equivalent work experience in customer service, preferably within the information technology sector. Proven experience in a customer-facing role, demonstrating strong communication skills and a customer-centric approach. Proficiency in utilizing CRM software and other customer support tools. Strong analytical and problem-solving skills, with the ability to remain calm under pressure. Ability to work collaboratively in a team-oriented environment, while also demonstrating self-motivation and initiative.


Competencies:

Exceptional verbal and written communication skills. Strong organizational skills with an attention to detail. Adaptability to changing environments and evolving customer needs. Commitment to professional development and continuous learning.


Authorized to work in United State of America

The pay range for this role is:

18.62 - 38.51 USD per hour(Remote (Bellingham, Washington, US))