Customer Service Representative

Pleasant Prairie, WI, United States

Job Description

Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Competitive salary
  • Training & development
Compensation - Base pay per hour plus make $500 to $2500 per month in commissions (as you ramp) - you are paid for each sale and we receive 200 to 300 calls a day to our call center - no cold calling. Earnings range $50,000 to $60,000.
Duties & Responsibilities (Please Note - 40 hours per week)
  • Demonstrate commitment to AP Electric positive and respectful workplace environment by leading, acting and behaving in a professional manner.
  • Prior sales/customer service experience is required in fast paced environment.
  • Become proficient in AP Electrics' products, services and capabilities in back-up power.
  • Understand industry and competitors' products, services and capabilities.
  • Follow all company policies and procedures.
  • Provide Inside Sales and Customer Service support to AP Electric's customers
  • Through proficient use of interpersonal skills via phone and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions.
  • Work with our existing and new contractor (developers + electricians) base to provide program and after-market parts for back-up power solutions
  • Respond in a timely and accurate manner to incoming tasks, outbound activities and resolve issues.
  • Provide recommendations to customers on electrical parts needed to repair generators from OEM databases and provide recommendations on back-up power solutions (generators) with training - support of our technical staff.
  • Enter orders which are received accurately.
  • Provide applications and product selection assistance to customers.
  • Regular outbound calling to follow up on quotes, opportunities, and leads.
Skills, Attributes and Experience Required
  • 1-3 years of experience in sales of some technology product(s) in a business-to-business and business to consumer environments.
  • Aptitude to learn quickly (training is provided by our staff and manufactures). Generac, Kohler, Cummins provide both on-line and in-person training..
  • A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners.
  • Excellent proficiency with basic computer knowledge (Word and Excel)
  • Successfully perform duties with a sense of urgency
  • Must be persistent, action-oriented, results-driven and self-motivated
  • Strong interpersonal and customer service skills
  • Excellent written and verbal communication skills
  • Strong organizational skills, ability to set priorities and meet deadlines
  • Ability to prioritize and multi-task numerous activities but remain available for incoming calls
  • Ability to interact well with all levels of customer functions
  • (Initially) Must commute to our facility Monday - Friday (no weekends) in Pleasant Prairie, WI but working remote is possible part of the time after training.
Please Note - At this time AP Electric & Generators, LLC does not offer a standard healthcare plan but does offer an ICHRA, individual coverage health reimbursement arrangement. AP Electric & Generators, LLC does provide a reimbursement of a minimum of $300 per month or $3600 annually on the plan offered.

Skills Required

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Job Detail

  • Job Id
    JD5991425
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $16.00-18.00 per hour
  • Employment Status
    Permanent
  • Job Location
    Pleasant Prairie, WI, United States
  • Education
    Not mentioned