Position Summary:
The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Specialist may be required to record and document various client interactions for management follow-up, provide administrative duties for the front desk, guest services and similar facilities or locations . The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.
General Responsibilities:
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