Job Description

Location: [[New Berlin]]
State: [[Wisconsin]]
Country: [[United States]]

Do you want to help improve food and health around the world?
At Chr. Hansen, food and health is at the heart of everything we do and our natural ingredients are consumed by more than 1 billion people every day. As a global market leader in bioscience, we have the opportunity to address important global challenges such as food waste, healthy living and sustainable agriculture and we need the brightest and most passionate people on board to succeed. We strive to include diversity, equality and inclusion into our actions at work on a daily basis. Want to join us?

What we can offer you!

• Health, Dental & Vision Insurance - Starts on Day 1! Vision insurance is FREE for employees!
• 401k - up to an 8% contribution (Safe-harbor Company-contribution of 4% of annual base compensation PLUS Company-match of 66 2/3% of first 6% of employee\'s contribution)
• Work/Life Balance - Will be eligible for 10 paid Company holidays PLUS all employees start with 3 weeks of Paid Time Off (prorated in first year)
• Flexibility - Various shift options (shift premiums for off-shifts) and remote work policy
• Training & Development - In-house leadership development program & support of continuous learning (training, seminars and certifications)
• Disability Income Protection
• Health Savings (HSA) and Flexible Spending Accounts (FSA)
• Company-Provided Life & AD&D Insurance 2x annual base salary (up to maximum of $750,000)
• 100% Tuition Reimbursement after 1 year and approved application
• Student Loan Repayment Assistance up to $3,000 after 1 year and approved application
• Employee Assistance Program
• Wellness Program with up to $1,000 in incentives
• Company-sponsored holiday party, family picnic & golf outing
• FREE Probiotics for Employees (and covered dependents)! & Discounted prices for additional purchases

At Chr. Hansen, we offer a working opportunity that you can take part in setting the agenda. In each of our 32 global offices, you will be able to experience an agile organization where takes a short way from idea to implementation. We believe that engagement matters. Our inspiring work environment and collaborative culture would allow you to continuously develop both personally and professionally. As a market leader, Chr. Hansen has constantly pioneered science for almost 150 years and expanded into new area for a more sustainable future. Our founder, Christian D. A. Hansen, was a true entrepreneur and his mentality is still very present and valued today. We keep looking for people who can take charge and come up with new ideas to strengthen our team. Join us and take part in making a meaningful difference!

General Summary

This position works under general direction of the Customer Service Supervisor/Manager and is primarily responsible for receiving and processing customer orders and completing all documentation for shipments, ensuring timely delivery. This position must always act as a liaison between customers and all other departments in a courteous and professional manner.

Principal Duties And Responsibilities

Process both domestic and international orders into the SAP system, review for product availability, pricing accuracy, and proper delivery methods. Follow special customer requirements when applicable, validate completeness and communicate with the customer to confirm orders.

Notify and coordinate with CS Supply Coordinator, Sales and/or Shipping to assist in resolution of product supply issues impacting timely deliveries to the customers.

Process orders into deliveries for the warehouse/shipping department, within the agreed time frames, to ensure timely deliveries to domestic and international customers, complete all necessary documentation.

Support Customer Service Requests (CSRs) through gathering required information from the customer, creating complaint case in SAP, ensuring all pertinent information is provided and is accurate for the Gatekeeper. Book return shipments as needed for complaint processing that involves product returns.

Provide high level of customer service through phone and email interactions with customers; Troubleshoot issues and propose solutions; take preventative actions to reduce and/or eliminate customer issue; Respond to customers within agreed time frames.

Use due diligence in running daily reports to ensure on-time delivery is not adversely impacted by customer service errors. Follow double check processes to ensure order entry accuracy to reduce customer service-related errors resulting in customer complaints.

Create and maintain customer master data in SAP to ensure accurate and current customer specific information including contact names, emails, incoterms, transit time, and department specific note fields.

Support and Meet department goals and KPIs as determined through annual Performance Dialog process.

Perform other ad hoc tasks as requested to support CS Department, Supervisor, and/or Manager.

Knowledge, Skills & Abilities

The appropriate knowledge, skills and abilities required for this position are achievable through the following combination of education, work experience, and training:

High School Diploma or GED.

1+ years of Customer Service experience.

Professional and effective written and verbal communication skills with the ability to ask the pertinent questions to determine customer needs.

Be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments

Ability to multi-task and use two computer monitors at one time.

Working knowledge of logistics and manufacturing processes within the company.

Ability to perform calculations and conversions such as money, units, cells, etc.

Possess a working knowledge in Microsoft Office programs and SAP.

Ability to read, write and speak English.

Working Conditions

Working environment is generally favorable and in an office setting Lighting, temperature and noise levels are adequate. Generally sedentary work but may require standing and walking for up to 10% of work time. Some On-call work is required on rotational basis.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk, hear, use hands to finger, handle or touch objects, keyboard and occasionally lift up to 10 lbs. Occasionally required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include vision, depth perception and the ability to adjust focus.

Do you know someone?

If this is not the job for you, but you know someone who might fit and be interested, please feel free to share this job link. Thank you for your referral.

About Chr. Hansen

Chr. Hansen is a global, differentiated bioscience company that develops natural ingredient solutions for the food, nutritional, pharmaceutical and agricultural industries. At Chr. Hansen we are uniquely positioned to drive positive change through microbial solutions. We have worked for over 145 years to enable sustainable agriculture, better food and healthier living for more people around the world. Our microbial and fermentation technology platforms, including our broad and relevant collection of around 40,000 microbial strains, have game-changing potential.

We have come far on our journey, and delivered strong results, and as we continue to unlock the power of good bacteria through new technologies, there is so much more we can do. Our employees are the driving force enabling us to live our mission to pioneer microbial science to improve food, health and productivity. We work passionately, because we know we can make a difference for people, animals and plants. And ultimately for our planet. Innovating for a sustainable future is part of our culture, our history and our strategy and is embedded in our purpose: to grow a better world. Naturally.

At Chr. Hansen we place importance on diversity, equality and inclusion, and we appreciate difference in perspectives. We therefore encourage everybody to apply no matter race, religion, gender, sexual orientation, disability, etc.

If you need more information?

Read more about a career at Chr. Hansen here:

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP

. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\'s legal duty to furnish information. 41 CFR 60-1.35(c)

Chr. Hansen