Job Description

Next Wave is one of the top consulting firms in the greater Wilmington area. We have one goal in mind, to grow our client\xe2\x80\x99s consumer base and expand their brand reputation into new markets across the country. With the tools and technologies provided by our clients, we can focus on putting our energy towards creating a remarkably unparalleled experience for each customer. This is where our Customer Service Team comes in! We are seeking individuals to join our incredible Customer Service team, but we are certainly not looking for just anybody. Next Wave is looking for determined, hard-working, self-motivated individuals with top-tier communication skills to advance exponentially within our firm. If you are looking for a fulfilling career with endless opportunities, our open Customer Service Representative role is the perfect fit! Responsibilities of the Customer Service Representative:

• Communicate with customers on products and services offered by our clients, eligible promotions available, and answering questions in a concise, consultative manner
• Attend daily meetings to stay up to date on all product knowledge, customer service tactics, customer turnover, and expectations
• Work alongside other Customer Service Representative to ensure ultimate customer satisfaction targets are achieved
• Process all orders accurately and efficiently maintaining client confidentiality
• Follow all client guidelines and regulations while interacting with customers to ensure a positive and engaging experience
• Attend and participate in virtual networking calls to expand client relationships and develop sales knowledge

Ideally, Our Customer Service Representatives Will Have:

• A background in Customer Service, Sales, or Communications
• A High School diploma or equivalent (Associates or Bachelor\xe2\x80\x99s degree is preferred)
• An outgoing, energetic, and determined demeanor when interacting with others
• An undeniable drive for success and professional advancement in a lucrative industry
• An act for relating to a multitude of personalities and developing a sense of comfort with new customers
• A reliable and self-sufficient personality

Customer Service Representatives Perks:

• Paid individualized training based on your unique learning style
• Bonuses and incentives on a weekly basis
• Unlimited growth potential into senior-level positions
• Weekly webinars to expand client knowledge and gain new customer-centric approaches
• Holidays off
• Volunteer opportunities to give back to our local communities
• Team Building events and travel opportunities across the US

Job Type: Full-time Pay: $42,000.00 - $45,000.00 per year Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: Multiple Locations