Job Description

We are seeking a professional and compassionate

Client Service Representative

to join our feline-exclusive veterinary clinic. This role is essential in ensuring a welcoming and efficient experience for our clients and their cats. The ideal candidate will have strong customer service skills, excellent attention to detail, and the ability to communicate effectively in a fast-paced environment.

Key Responsibilities:

Greet clients and manage check-ins/check-outs with professionalism and efficiency. Answer phone calls, emails, and online inquiries, providing clear and accurate information regarding clinic services and scheduling Schedule appointments and coordinate client communications, ensuring smooth workflow for both clients and veterinary staff. Process payments, invoices, and medical records requests while ensuring confidentiality. Assist in maintaining a clean, organized, and calm reception area. Proactively follow up with clients regarding appointment reminders, post-visit care instructions, and ongoing treatment plans.

Qualifications & Skills:

Prior experience in veterinary or medical customer service is preferred, though not necessary Strong communication skills, both verbal and written, with a focus on professionalism and empathy. Ability to multitask and remain composed in a busy environment. Attention to detail and accuracy in record-keeping and scheduling. A passion for feline health
Join our team and be a key part of providing exceptional care and service to our feline patients and their owners!

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Referral program Vision insurance
Work Location: In person