Job Description

At VHC Health we are looking for team member to join our Business Office team! As a Telephone Representative you will ensure that patient\'s questions and concerns are answered in a timely and courteous manner. In addition to customer service duties, you can expect to collect insurance information, help patients with setting up payment arrangements, adjust payments and adjustments in patient files and other related clerical duties. As this is an entry level position, it is a great way to get experience in a hospital / business setting so you can grow your career with VHC Health. VHC Health is a 453-bed not-for-profit nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC Health is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an \'A\' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award\xe2\x84\xa2 for the 10th year in a row and has ranked Number 2 in \xe2\x80\x9cBest Hospitals\xe2\x80\x9d in the Washington, DC area by U.S. News and World Report\'s 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients. Qualifications

• High School Diploma or Equivalent preferred.
• One year of Business Office environment experience preferred.

Responsibilities

• Respond and resolve to patient/insurance inquiries in a timely, accurate and courteous manner.
• Research and complete credit balance requests within 48 hours.
• Assist patients in setting up payment arrangements according to departmental policies.
• Review accounts to determine if payment and adjustments are posted correctly.
• Report all errors in payment, adjustments and posting to the supervisor.
• Refer accounts to appropriate outside agencies through the agency representative, and refer all agency and attorney inquiries to the agency representative.
• Update system with correct insurance and demographic information as needed.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Health Fitness & Education Class Discounts
• Employee Wellness Benefits
• Undergraduate Student Loan Repayment
• Hospital Discount for Employees and Family
• Commuter Benefits
• VHC Retirement Program
• Tuition Reimbursement
• 401k + Match
• Paid Time-off
• Sick Time
• Family Leave
• ...and much more!

Follow VHC on Instagram @LifeatVHChealth Ready to apply? Visit: https://careers-vhchealth.icims.com/jobs/10419/customer-service-telephone-representative%2c-single-business-office/job Tags: nova va dc md health vhc jobs near me increased rates bonus maryland virginia hospital clinic business office admin administrator clerk receptionist Job Type: Full-time Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Choose your own hours

Education:

• High school or equivalent (Preferred)

Experience:

• Business Office environment: 1 year (Preferred)

Work Location: In person

• Health insurance