Job Description

Customer Service Representative Openings!

Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative opportunity is located in Somerset, New Jersey, and is a long-term temporary to hire engagement.

Responsibilities

- May support business development and client referral goals by actively cross-selling and referring customers

- Manage and place incoming telephone calls

- Manage the fielding and sending of important written business correspondence

- Contribute accurate, friendly customer service in a timely fashion

Requirements

- Enthusiastic attitude and an engaging businesslike approach

- Customer service and office administrative skills

- Deep understanding of Answering Multi-Line Phone System

- Adeptness in Insurance Verifications

- Demonstrated knowledge of Medical Insurance Verification

- Solid understanding of customer service

- Record Keeping experience highly desired

- Foundational knowledge in Record Keeping

- Customer service experience

- Ability to recognize, evaluate, and resolve problems effectively

- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Demonstrated experience performing extensive research to resolve complex customer inquiries

- Demonstrated talents in communicating and interacting with clients/customers, both internal and external

- Sound written and verbal communication skills

- 2+ years\' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

- Proven computer skills

- Strong technical skills including proficiency with MS Office

Robert Half