Job Description

ENTRY REQUIREMENTS

• High school graduate, associates degree in business preferred
• Prior customer service experience required. Experience in healthcare, specifically durable medical equipment preferred.
• Experience with Blue Cross-Blue Shield, Medicare, Medicaid and other insurance coverages desirable.
• Able to function as a polite and cooperative team member with a desire to help others
• Must be computer literate and possess a proven ability to learn a number of computer programs.
• Good oral and written communication skills.
• Able to work independently with minimal supervision.
• Able to handle multiple tasks with numerous interruptions.
• Maintains customer confidentiality and adhere to HIPAA regulations in relation to customers PHI at all times.
• Working knowledge of medical terminology.

ORGANIZATION

Works under the direct supervision of the Home Medical Equipment Manager. May receive direction/assignments from the Branch Coordinator.

Works with and communicates with Billing Representatives. Assists Billing Representatives with order confirmation process when needed.

SPECIFIC DUTIES * Supports the Mission, Vision and Values of Munson Healthcare.

• Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
• Promotes personal and patient safety.
• Uses effective customer service/interpersonal skills at all times.
• Contributes to the team orientation of the Home Medical Equipment area and is responsible for proper communication with all department members and other departments.
• Assists walk-in customers with retail sale orders and is knowledgeable of supplies, prices and reimbursement. Assists in maintaining showroom inventory and presenting a well organized retail area.
• Collects payments from customers, balances cash box daily and prepares bank deposit.
• Answers incoming phone calls, logs the calls. Takes customer orders and keys order into computer as appropriate. Responds to customer questions and concerns.
• Obtains insurance information and verifies coverage according to company guidelines and prepares appropriate documentation for billing.
• Keys all documentation into the computer; verify all information for completeness and accuracy.
• Communicates with Branch Coordinator and Technicians to inform them of any deliveries that need to be scheduled.
• Schedules sleep therapy patients when needed.
• Maintains office supply inventory, including copying forms.
• Understands and follow Munson Home Health code of conduct concerning applicable laws, and ethical business standards.
• Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers and employees. Promotes the company in a positive and professional manner.
• Performs other duties as deemed appropriate by management.

Munson Healthcare