Customer Service Representative
Montgomery, AL, United States
Job Description
We are looking for our next enthusiastic Customer Service Representative who combines excellent Customer communication and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. Job Responsibilities
- Handling patients, referral sources, and administrative department inquiries
- Communicating with insurance companies and/or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Making decisions as needed without supervision to ensure an uninterrupted supply of product to customers
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Learning the qualifications of multiple insurances to ensure clean order intake
- High School Diploma or GED
- Minimum 1 year of Customer Service
- Ability to convey a positive and professional image to customers and employees
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Day shift
- Monday to Friday
- In-person
- Health insurance
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Job Detail
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Job IdJD4274955
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMontgomery, AL, United States
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EducationNot mentioned