Customer Service Representative
Matawan, NJ 07747, United States
Job Description
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Customer Service Representative Job Summary: A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls. Responsibilities and Duties
- Answering and redirecting high volume calls
- Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.
- Resolve premium and billing questions and inquiries.
- Assist customers with filing claims.
- Record keeping and updating customer files.
- Perform other general tasks as needed.
- 1+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills and attention to detail
- Bilingual a plus
- High school or equivalent (Required)
- 401(k) matching
- Health insurance
- Paid time off
- No experience needed
- Day shift
- Morning shift
- Monday to Friday
- Call center
- In-person
- Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required)
- Health insurance
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Job Detail
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Job IdJD4253108
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMatawan, NJ 07747, United States
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EducationNot mentioned