Job Description

Central Research, Inc. (CRI) has an exciting opportunity available for a Customer Service Representative II. This position provides phone and email support for a Federal client in Oakland, Maryland. This position will be telework/work from home until COVID-19 safety precautions change.

Duties and Responsibilities:

• Provide a high-level of customer service in all responsibilities

• Answer customer phone calls and emails

• Provide correct answers or refer customers to appropriate next steps

• Learn necessary information to provide high-level customer service about relevant topics

Minimum Qualifications:

• 1 year of customer service experience in a high-volume environment including: managing inbound and outbound calls, receiving, and responding to email and faxes

• High school diploma or equivalency

• Public Trust security clearance

• US citizenship required per the contract

Preferred Qualifications:

• Experience supporting government clients and/or working with Veterans

Knowledge, Skills & Abilities:

• Excellent customer service skills and the desire to help people find answers

• Excellent organizational skills with a high-level attention to detail

• Ability to carry out multiple tasks under tight deadlines

• Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment

• Ability to follow organizational procedures

• Demonstrated ability to coordinate with a project team

• Good written and verbal communications abilities

• Knowledge of military and Veteran populations

• Ability and dedication to learn new information and explain it to customers in a clear and actionable manner

As permitted by applicable law, CRI employees must provide evidence of the full COVID-19 vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. .

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

PI211916376

Central Research