Customer Service Representative Hybrid
Leawood, KS, United States
Job Description
Our client, located in Overland Park, Kansas is currently hiring for Customer Service Agents to provide support to callers regarding their flood insurance! This is a great opportunity to expand your experience in the financial field! ***Candidates must be local to the Overland Park, Kansas as you must be flexible to go on site as needed.*** Please apply online for consideration!
salary: $16.5 - $17 per hour
shift: First
work hours: 7 AM - 7 PM
education: High School
Responsibilities
- Act as the first line for all customers, handling high volume of incoming calls related to Flood insurance
- Underwrite new submissions to ensure new policies are correct, per guidelines.
- Process endorsements, cancellations and reinstatement, and handle billing issues and complete policy issuance.
- Review all underwriting information to include applications, photographs, elevation certificates and third party internet resources to correctly underwrite the policy.
- Provide customer service to agents
- Respond to by phone support, online chat and emails and meet required production KPIs as defined by leadership.
- Review correspondence from agency including requests for endorsements for acceptability
- Communicate in a concise, tactful, prompt and effective manner both over the phone and by email.
- Maintain a positive working relationship with agents, customers, coworkers and others.
- Active Listening
- Typing Skills
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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Job Detail
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Job IdJD4340639
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$16.5 - 17 per hour
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Employment StatusPermanent
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Job LocationLeawood, KS, United States
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EducationNot mentioned