Job Description

Training will be done on-site, starting on May 8th, and ending on June 30th, followed by on the job training, and then will transition to work from home. We\xe2\x80\x99ll be hosting an on-site hiring event on Tuesday, April 18th, where our hiring managers will conduct in-person interviews at our Orlando location. Candidates will need to apply, take an assessment, and be phone screened before being invited by one of our Hiring Managers to attend.

SUMMARY

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.

• An average of 50-70 calls are expected daily.

• You are expected to take calls back to back while toggling through several applications on multiple screens.

• Expected 100% attendance during training and the first 90 days of employment.

• Resolve customer complaints through independent problem-solving skills and one-call resolution.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

QUALIFICATIONS

• High School diploma or equivalent.

• 1 year customer service experience is required.

• A dedicated workspace with no distractions is required.

• Intermediate proficiency in Microsoft Outlook.

• Strong organization skills, written, and verbal communication skills.

• Ability to remain calm and helpful even when dealing with difficult situations.

• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.

• Computer literacy and ability to manage multiple applications simultaneously.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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