Job Description

If you love building solid customer relationships, this hybrid Customer Service Representative position via Robert Half in the growing Utilities/Infrastructure industry might be for you. Articulate and highly-skilled Customer Service Representative candidates could find an excellent career opportunity in this position. This could be the Concord, New Hampshire Customer Service Representative position you\'re looking for if you\'re available for a long-term contract / contract / contract / temporary to-full-time engagement. If you want to work in a dynamic, rapidly-changing call center, this could be the job for you!
Key Responsibilities
- Manage and place incoming telephone calls
- May support business development and client referral goals by actively cross-selling and referring customers
- Field and send written business correspondence
- Deliver outstanding, friendly customer service in a timely fashion

Requirements

- Excellent oral and written communication skills

- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Proven experience going the extra mile to solve complex customer inquiries via extensive research

- Proficiency with Microsoft Office required

- Superior Customer Service experience preferred

- Command of Call Center Customer Service

- Comprehensive knowledge of call centers

- Strong familiarity with customer service

- Ability to use multiple computer systems, applications, and utilize search tools to find information

- 2+ years\' experience of proven performance in a goal-driven & customer-focused environment desired

- Demonstrated talents in communicating and interacting with clients/customers, both internal and external

- Customer service and office administrative skills

- success driven attitude and an engaging businesslike approach

- Critical thinking, problem solving, ability to work independently

If you are a service \'champion\' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half