Customer Service Representative
Belgrade, MT 59714, United States
Job Description
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TruGreen, the largest lawn care company in the nation, has an opportunity for a Customer Service Representative. We are looking for a highly motivated, energetic individual to provide customer service assistance to our customers over the telephone & enter data into the computer with attention to detail. The ideal candidate will have telephone customer service experience, above average typing & data entry skills, excellent communication skills, the ability to multi-task & work in a fast paced environment. Responsibilities include: *Answers inbound customer service calls with a warm & courteous greeting. *Resolves customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern & paraphrasing to check for understanding. *Uses agronomic knowledge/database to solve customer concerns. *Maintains customer database through accurate & timely data entry. *Identifies opportunities & presents additional services to existing customers based on customer needs. *Provides amicable resolution & reliable follow-up with the customer within the communicated time frame. *Performs outbound calls to internal & external customers to schedule applications and/or service calls and collections. *Monitors email & website. Benefit Conditions:
- Waiting period may apply
- Sanitizing, disinfecting, or cleaning procedures in place
- Phone
- In person
- No
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- Monday to Friday
- Customer Service: 1 year (Required)
- Health insurance
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Job Detail
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Job IdJD4250036
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBelgrade, MT 59714, United States
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EducationNot mentioned