Customer Service Representative $20/hour (on
Appleton, WI 54915, United States
Job Description
At a Glance
\xe2\x80\x9cSpectrum was recently awarded a \xe2\x80\x9cBest-in-State Employer\xe2\x80\x9d in Wisconsin by Forbes in 2020! We are growing and adding to our inbound Customer Care team in our Appleton Call Center.
We provide some of the best benefits in the Fox Valley, such as:
- Free home cable (includes HBO/premium channels), internet and home phone
- Discounted mobile phone services
- 13 weeks of comprehensive paid training
- Excellent Professional Growth Program with up to a 5% increase within first year
- 6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund
- Tuition Reimbursement up to $10,000 a year!
- Low cost health, vision and dental insurance within your first 30 days
What to expect in this role:
It\'s about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You\xe2\x80\x99ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers\xe2\x80\x99 sense of urgency will help you create a satisfying customer experience.
Job Duties Include:
- Actively engaging and providing superior service to our inbound customers
- Effectively assessing and troubleshooting equipment issues
- Utilizing problem solving skills to resolve customer questions and concerns
What it takes to get started
The minimum requirements for the Video Repair Representative are:
- Ability to read, write, speak and understand English
- High School Diploma or GED
- 6 months or more customer service experience
- 1 year or more working with computers and multiple software applications
- 6 months or more heavy volume phone experience in a customer service/call center job
CRP113 333033 333033BR
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Job Detail
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Job IdJD4265733
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAppleton, WI 54915, United States
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EducationNot mentioned