Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is

work-at-home for individuals living in the states of

: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.


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Qualifications

Previous 1 year customer service or customer support experience required Previous 1 year call center or office background experience required Technical savvy (able to toggle between multiple browsers & systems using dual monitors Previous remote work from home experience preferred Quick learner and able to work independently Strong phone and enthusiastic verbal communication skills along with active listening Must be 18 years of age A background check applicable with state and federal laws will be required
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Responsibilities

Manage large amounts of inbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Seize opportunities to upsell products when they arise Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested
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Equipment Provided

Equipment will be shipped to you. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.


Shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 7:00am-7:00 pm (MST) ; Work Days - Mon-Fri
Paid Training - typically 1 week from 7:00am-4:00pm (MST)
Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.