Customer Service Representative Recon Pest Services is continuing to grow and add jobs to our remote Customer Service team. We are constantly on the lookout for individuals who fit our culture and have the talent and skill sets necessary to achieve both our company goals and the individual\xe2\x80\x99s personal goals. Our core values are: Ownership- My daily habits and attitudes align with my short- and long-term objectives and I take complete ownership for the way I approach whatever life throws my way. Abundance- I have a long-term personal improvement mindset and have my eyes on the horizon in front of me with a will to build, create, and grow. Legacy- I have a people-first approach in all that I do, recognizing that I cannot succeed alone, but through relationships of trust and traditions I leave a wake of opportunity, success, and friendship. Do you love customer service and the opportunity to help people? Do you have phone, scheduling, or dispatching skills? Do you like a job that keeps you busy? Never boring? Gives you the opportunity to learn and grow? If you answered yes to these questions, then this is the job for you! Your Role

• You will be answering busy phones, making calls, answering any questions customers may have about their account, our services.
• Take payments, send correspondence to customers, capturing incoming leads.
• Scheduling services and routing service professionals \xe2\x80\x93 maximizing the number of stops run per day and minimizing fuel expense, corresponding with our service professionals.
• Responding to emails, text messages, alerts.
• Assist management as needed
• Handling scheduling changes from Service Professionals.
• Hold a real customer support conversation with our customers! We are all humans, after all.
• Providing a customer experience from a remote location that endears and creates long term customers.
• Troubleshooting
• You will work from your computer for the duration of your shift and regularly work a 40-hour weekly schedule. Hours are 7am mst - 4pm mst. Monday - Friday. All from the comfort of your own home.

Your Skills

• A good communicator, verbally and written
• Growth mindset, and is excited to learn new things
• Passionate about customer service
• People-focused, friendly and knows how to listen
• Dependable and shows up when expected
• The ability to stay calm and efficient under pressure
• Computer experience
• Collaborative and relationship-focused work style with demonstrated success in a team environment

Compensation & Benefits

• Starting at $14.00-$16.00/hour DOE
• Benefits are available after 90 days of employment for year round full time employees
• Paid holidays
• Paid time off
• Health Care plans year round full time employees
• Access to dental and vision plans for year round full time employees
• Monthly, quarterly and bi-yearly performance bonus opportunities
• Full time seasonal position. March-August. For the right fit position could work into full time year round position.

Our business is about making customers happy with our exceptional customer service. That\'s what we do. Customer experiences powered by our combination of humanity and dependability. We talk, message, text, and get to know our customers every day. These exceptional customer experiences start with you. Job Type: Seasonal Pay: $13.00 - $16.00 per hour Benefits:

• On-the-job training
• Paid time off
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Remote

Work Location: Hybrid remote in Omaha, NE 68127